Nayab Marium
Manchester
Summary
Dynamic professional with a proven track record at Govt School Township, excelling in data entry and classroom management. Adept at fostering relationships and enhancing student engagement, while leveraging strong communication skills and fast typing speed to achieve organizational goals. Committed to delivering exceptional results through critical thinking and effective collaboration.
Experienced with managing extensive datasets and ensuring data accuracy. Utilizes attention to detail to maintain clean and precise records, enhancing data reliability. Knowledge of database systems and data entry protocols ensures seamless and efficient data handling.
Professional with experience in data entry, prepared for this role. Demonstrates strong accuracy in data management and typing skills. Known for team collaboration and adaptability. Possesses proficiency in database software and attention to detail while maintaining efficiency in various tasks.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
Computer Data Entry Operator
Govt School Township
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
Receptionist Intern
Naz Hospital
04.2017 - 07.2018
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Reduced wait times for appointments by efficiently handling walk-ins and identifying gaps in the schedule for same-day bookings.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
Customer Service Representative
PTCL
07.2012 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Teacher
Govt School Township
01.2009 - 04.2014
- Cultivated strong relationships with students, parents, and colleagues through open communication and support.
- Managed classroom behavior by enforcing clear expectations and modeling appropriate conduct.
- Increased classroom engagement by implementing interactive teaching methods, including group projects and hands-on activities.
- Maintained precise records of student progress, attendance, and behavior for effective parent communication.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Education
Master of Arts - English Literature
Punjab University Lahore
Pakistan04-2014
Bachelor in Education - Teaching
University Of Education Lahore
Pakistan05-2012
Bachelor of Science - Medical Science
Punjab University Lahore
Pakistan03-2011
Skills
- Strong communication skills
- Fast typing speed
- Numeric data entry
- Document scanning
- Data entry techniques
- Research and analysis
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
- Classroom management
Certification
Data entry Certification
Website Designing
Microsoft word
Microsoft Excel and Powerpoint
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Native or Bilingual
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Volunteering at community kitchens and food-related charities
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Engaging in food photography and sharing culinary creations on social media
- Bread Making
- Outdoor Recreation
- I participate in a variety of outdoor recreational activities
- Team Sports
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Receptionist Intern
Naz Hospital
04.2017 - 07.2018
Customer Service Representative
PTCL
07.2012 - 01.2017
Teacher
Govt School Township
01.2009 - 04.2014
Computer Data Entry Operator
Govt School Township
Master of Arts - English Literature
Punjab University Lahore
Bachelor in Education - Teaching
University Of Education Lahore
Bachelor of Science - Medical Science
Punjab University Lahore
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