Summary
Overview
Work History
Education
Skills
Timeline
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Nayadette Torres

Springfield,MA

Summary

I'm a dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with the clinical team to create solid support networks for client needs. As well as a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm attentive to individual client needs and treatment goals. Experienced in group therapy focused on coping skills and behavioral issues. Client-focused recovery support specialist with training and personal background to help individuals with mental, emotional and substance abuse problems.

Overview

3
3
years of professional experience

Work History

Recovery Support Specialist 2

Gandara Mental Health
Ware, MA
10.2023 - 02.2024
  • I still have the same task as my previous position
  • I manage the medication room by creating monthly documents, doing weekly audits, destroying medication
  • provide care coordination with clinical team regarding clients medication
  • Coordinate with the other RS2 to provide better care
  • provide medication trainings for both staff and clients. I also run a biweekly medication group on medication management, how to advocate for yourself, and any medication questions or concerns the clients may have.

Recovery Support Specialist

Gandara Mental Health
Ludlow, MA
05.2022 - 10.2023
  • Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
  • Providing support to clients who are in the treatment program.
  • Maintained therapeutic environment within recovery groups, encouraging open communication.
  • Observed clients taking medications.
  • Remained calm, stayed professional when interacting with difficult clients.
  • Coaching clients through their recovery process by helping them to identify their triggers for substance abuse and methods for coping with stress without turning to drugs or alcohol
  • Monitoring clients progress over time to ensure that they are continuing to make progress toward their recovery goals. Reporting any behavioral issues that may interfere with a clients recovery
  • Ran a social skills group that helped bring more self awareness and create skills like communication skills, coping skills, identify harmful behaviors, etc. I also ran a sobriety maintenance group using the matrix model that provided knowledge on various topics like substance use, relapse prevention, financials, family/friends relationships, and more

Amazon FC Associate

Amazon.com - Connecticut
Windsor, CT
01.2022 - 03.2022
  • As an Amazon FC associate we’re responsible for getting the customers orders ready
  • There is a variety of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.

Shift Manager

Popeye's Restaurants
Springfield, MA
08.2021 - 01.2022
  • I set up for my shift (count deposit, assign positions/registers, etc) my shift duties are roughly the same but at the end of the night shift we had a nightly sheet where we recorded our daily sales and losses
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Helped employees accomplish tasks during peak periods.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Reinforced rules to promote superior employee performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Working with customers daily wether it’s taking their order or dealing with any issues they may have had.
  • Managed daily cash intake by counting out registers and tabulating profits.

Education

Some College (No Degree) - Associates In Social Work

Springfield Technical Community College
Springfield, MA
12.2025

High school diploma -

Skills

  • Cash Handling
  • Organizational skills
  • Customer service
  • Computer skills
  • Supervising experience
  • Training & Development
  • Friendly, Positive Attitude
  • Microsoft Office
  • active listening
  • Documentation Abilities
  • Conflict Resolution
  • CPR/FA/AED-infant/adult certified

Timeline

Recovery Support Specialist 2

Gandara Mental Health
10.2023 - 02.2024

Recovery Support Specialist

Gandara Mental Health
05.2022 - 10.2023

Amazon FC Associate

Amazon.com - Connecticut
01.2022 - 03.2022

Shift Manager

Popeye's Restaurants
08.2021 - 01.2022

Some College (No Degree) - Associates In Social Work

Springfield Technical Community College

High school diploma -

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Nayadette Torres