Nayady Rodriguez
New York,NY
Summary
Accomplished Administrator at Primo Home Services Installation Inc., adept in operational efficiency and human resources management. Fluent in English and Spanish, I excel in utilizing Kronos HRIS and Microsoft Office to enhance productivity and team collaboration. Proven track record in reducing costs and improving customer satisfaction, demonstrating a commitment to excellence and achievement.
Developed diverse skill set in fast-paced business environment, focusing on operational efficiency and team collaboration. Skilled in data analysis and project management, with proven track record of improving workflows. Looking to transition into new field where these transferable skills can drive success and innovation.
Overview
15
15
years of professional experience
Work History
Administrator - Business Operations
Primo Home Services Installation Inc.
09.2018 - Current
- Reduced operational costs with careful budget management and resource allocation.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Enhanced team productivity by optimizing workflows and task delegation.
- Improved customer satisfaction through proactive communication and issue resolution.
- Cultivated a positive work environment by promoting employee engagement initiatives and fostering open lines of communication among team members.
- Developed monthly reports.
- Observed all laws, regulations and other applicable obligations.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
Immigration Services Officer
USCIS, U.S. Citizenship Immigration Services, Stennis Space
04.2016 - 01.2017
- Grant or deny applications and petitions for immigration benefits and determine appropriate level of adjudicative review and update databases with appropriate information and decisions.
- Research and interpret sources including immigration laws and regulations, operating instructions, legislative history, precedent decisions, state and local laws, and international treaties to determine adjudicative decision.
- Gather information using a variety of methods including document review, electronic systems checks, interviews, etc. to make adjudicative decisions on immigration benefit applications/petitions.
- Process electronic or paper applications and petitions for immigration benefits using available electronic systems to verify numerous established data points.
- Provide direct assistance to personnel/officials of other Federal agencies in identifying individuals who pose a threat to national/public security.
- Conduct security checks in accordance with all applicable DHS/USCIS laws and policies.
- Provide applicant/petitioner/beneficiary support including liaison with internal and external stakeholders, problem resolution, and in-person services
Lead Transportation Security Officer
Transportation Security Administration, TSA
07.2010 - 04.2016
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Implemented new technologies and procedures to enhance overall airport security operations.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
Education
High School Diploma -
John Jay College of Criminal Justice
New York, NYSkills
- Bilingual speak and write fluent English and Spanish
- Proficient in Kronos HRIS System, Microsoft Outlook, Word, Excel, and PowerPoint
- Operational efficiency
- Human resources management
- Time management
- Team collaboration
- Able to effectively manage sensitive and confidential information in a professional manner
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrator - Business Operations
Primo Home Services Installation Inc.
09.2018 - Current
Immigration Services Officer
USCIS, U.S. Citizenship Immigration Services, Stennis Space
04.2016 - 01.2017
Lead Transportation Security Officer
Transportation Security Administration, TSA
07.2010 - 04.2016
High School Diploma -
John Jay College of Criminal Justice
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