Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nayanda Dixon

North Tonawanda

Summary

An Articulate, multifaceted college graduate with strong leadership and management skills. Certified and qualified in logistics operations, Production, warehousing and the hospitality industry. Consistently achieving operational excellence and fostering a motivated workforce.

Overview

10
10
years of professional experience

Work History

Housekeeping Manager

Hampton Inn By Hilton
01.2025 - Current
  • Interviewed and hired new staff.
  • create schedule and monitor time off requests, complete required reports and documentations.
  • Managed Inventory for breakfast, housekeeping and laundry.
  • Inspect room to ensure they are guest ready.
  • monitor stay scores and implement measures for improvements.
  • Communicate all repair needs to maintenance staff.
  • follow up on guest request and attend to guest related issues or concerns.
  • evaluate employee performance and develop action plan.

Restaurant Manager

IHOP
04.2024 - 01.2025
  • Daily duties included:
  • Ensuring all health and safety regulations are adhered to.
  • Ensuring that food is stored correctly and held at the right temperature.
  • Figure 8 walks to ensure all areas of the restaurant is in operational order.
  • Kept track of sales, inventory, purchases
  • Ensure all brand standards are met and all standard operational procedures are adhered to.

Shift Manager- Part Time

McDonald's
04.2024 - 01.2025
  • ob description included but was not limited to:
  • Manage the night shift crew, ensuring that guest satisfaction is a priority. ensuring that the crew follows standard operational procedures.
  • Ensure all health and safety regulations are adhered to and food are held at correct temperatures.
  • resolve any customer related queries that may arise. Direct and motivate staff to meet targets.

Assistant Housekeeping Manager

Quality Inn
02.2021 - 03.2024
  • Daily duties included:
  • Inspection of rooms, to ensure all protocols are observed by the housekeeper
  • Ensure brand standards are adhered to.
  • Inventory- ensuring a quantitative record is kept of the usage of goods and the reorder time frame and safety stock levels
  • Prepare schedules and organise shifts

Quality Assurance Supervisor

Amazon- Shipping and Delivery Support
05.2015 - 12.2020
  • I started in 2015 as a customer support agent, promoted to Quality Assurance and then to Quality Assurance Supervisor.
  • As a Quality Assurance, it was my duty to ensure: Agents resolved issues, according to company policies
  • Agents acted within the scope of their job specifications.
  • Customers were satisfied with the service received
  • To identify errors and areas of improvement for agents
  • Full adherence to company guidelines and confidential information

Education

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime University
06-2023

Certificate - ServSafe- Food Protection Manager

National Restaurant Association

GED -

Excelsior High School
06-2016

Skills

  • Logistics and Operations
  • Time Management
  • Inventory and procurement
  • Highly proficient with softwares such as Tray Hq & Rosnet
  • Property Management Systems and Point of sale systems
  • Financial Management
  • Hospitality trained (restaurant and hotel)
  • Leadership and Management

Timeline

Housekeeping Manager

Hampton Inn By Hilton
01.2025 - Current

Restaurant Manager

IHOP
04.2024 - 01.2025

Shift Manager- Part Time

McDonald's
04.2024 - 01.2025

Assistant Housekeeping Manager

Quality Inn
02.2021 - 03.2024

Quality Assurance Supervisor

Amazon- Shipping and Delivery Support
05.2015 - 12.2020

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime University

Certificate - ServSafe- Food Protection Manager

National Restaurant Association

GED -

Excelsior High School

Similar Profiles

CREATE PROFILE