Nayane Silva
Sandy Springs,GA
Summary
Motivated professional with extensive experience in customer service,and administrative tasks.
Overview
2026
2026
years of professional experience
Work History
Loan Processor
Excel Federal Credit Union
2025 - Current
- Review loan applications for accuracy and completeness, ensuring compliance with underwriting guidelines.
- Processed and entered loan data into processing systems, maintaining organized records for each application.
- Assisted in generating closing disclosures, ensuring timely delivery to clients and adherence to regulations.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Loan Processor
AJS AUTO INC
2017 - 2025
- Document Management, prepare and manage legal documentations, ensuring compliance with credit approval, financial protocols and regulations.
- Gather and prepare necessary documents to fund approved loans within set time standards.
- Communication and Relationship Building, cultivates strong relationships with underwriters and financial institutions.
- Analyzed funding requests, improving accuracy in document preparation and enhancing relationships with financial institutions.
- Cultivated an collaborative team environment, encouraging knowledge sharing to enhance overall operational efficiency.
- Handle Floor plans payments on an daily basis.
- Maintained records of floor plan payments, contributing to accurate financial reporting and compliance.
CASHIER/SERVER
PORTO BRAZIL RESTAURANT
01.2014 - 01.2017
- Cultivated positive relationships with diverse clientele, delivering personalized service to meet individual preferences and needs.
- Responded quickly and effectively to customer inquiries, complaints, and special requests, demonstrating strong problem-solving abilities and adaptability in a fast-paced environment.
- Maintained accurate order records and processed transactions.
- Collaborated with kitchen staff and fellow servers to coordinate orders and deliver exceptional service, fostering teamwork and a positive work environment.
- Managed multiple tasks efficiently during peak dining hours, prioritizing tasks to meet customer needs and maintain smooth operations.
- Managed cash register operations, balancing drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
DIPLOMA
Skills
- Credit Analysis
- Attention to detail
- Customer Service
- Problem Solving
- Time Management
- Team Collaboration
LANGUAGES
Portuguese
Spanish
Timeline
CASHIER/SERVER
PORTO BRAZIL RESTAURANT
01.2014 - 01.2017
Loan Processor
Excel Federal Credit Union
2025 - Current
Loan Processor
AJS AUTO INC
2017 - 2025
GED -
DIPLOMA
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