NAYANNA BRINSON
Wilkes-Barre
Summary
Compassionate and dedicated Direct Support Professional with experience supporting individuals with intellectual and developmental disabilities in achieving greater independence and quality of life. Strong background in client care, documentation, safety monitoring, and daily living assistance. Additional experience in accounts receivable, financial reporting, customer service, and office administration. Recognized for professionalism, reliability, and strong communication skills.
Overview
5
5
years of professional experience
Work History
Direct Support Professional (DSP)
STEP BY STEP, INC.
07.2025 - Current
- Provide direct care and support to individuals with intellectual and developmental disabilities.
- Assist clients with daily living activities, community integration, and personal goals.
- Maintain accurate daily logs, treatment notes, and required documentation.
- Ensure client safety and promote independence through individualized support.
- Attend staff meetings, training sessions, and professional development programs.
Accounts Receivable Specialist / Administrative Professional
STEP BY STEP, INC.
07.2022 - 07.2025
- Managed accounts receivable functions and monitored customer accounts.
- Performed account reconciliations and maintained accurate financial records.
- Prepared reports and supported bookkeeping and administrative operations.
- Assisted with customer inquiries and resolved account discrepancies.
- Utilized Microsoft Office Suite and Google Workspace for daily operations.
Direct Support Professional (DSP)
STEP BY STEP, INC.
01.2021 - 12.2023
- Assisted individuals with disabilities in daily activities and life skills development.
- Documented client progress, treatment plans, and service notes.
- Promoted independence and maintained a safe, supportive environment.
- Collaborated with team members to ensure quality care and compliance.
Education
Associate Degree - Business Administration
Monroe College
04-2022
High School Diploma - undefined
Hanover Area Junior/Senior High School
01-2016
Skills
- Direct Support Services
- Client Care & Advocacy
- Accounts Receivable
- Accounts Payable
- Account Reconciliation
- Financial Reporting
- Bookkeeping
- SAP ERP
- Customer Service
- Office Administration
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Documentation & Record Keeping
- CPR/First Aid/AED Certified
Timeline
Direct Support Professional (DSP)
STEP BY STEP, INC.
07.2025 - Current
Accounts Receivable Specialist / Administrative Professional
STEP BY STEP, INC.
07.2022 - 07.2025
Direct Support Professional (DSP)
STEP BY STEP, INC.
01.2021 - 12.2023
High School Diploma - undefined
Hanover Area Junior/Senior High School
Associate Degree - Business Administration
Monroe College