Nayanna Mccurrie
Bells,TN
Summary
Dedicated with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Personal assistant
Meadows Group (Licensed insurance broker)
02.2020 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
Breakfast Attendant
Best Western Plus Hotel
03.2023 - 10.2023
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
Hostess
Buffalo wild wings
06.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Financial aid representative
Jackson state community college
06.2022 - 08.2022
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Answered many customer communications per day via telephone, email and web chat.
Assistant chef
Divine Deliverance Summer Feeding Program
06.2019 - 08.2019
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Checked food inventory and ordered ingredients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils and counters.
- Stored food safely and orderly in freezer and refrigerator.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Coordinated with team members to prepare orders on time.
Education
Associate of Science - Radiologic Technology
Jackson State Community College
Jackson, TN05.2026
High School Diploma -
Crockett County High School
Alamo, TN05.2022
Skills
- Adaptable
- Filing
- Event Planning
- Calendar Management
- Database Entry
- Call Screening
- Microsoft Office Proficiency
- Advanced Computer Skills
- Errands
- Strong Work Ethic
- Training Staff
- Dedicated Team Player
- Breakfast Set up
- Greeting Guests
- Guest Assistance
- Guest Satisfaction
- Reservations Management
- Guest Complaint Resolution
- Guest Engagement
- Customer Service
Timeline
Breakfast Attendant
Best Western Plus Hotel
03.2023 - 10.2023
Hostess
Buffalo wild wings
06.2022 - 02.2023
Financial aid representative
Jackson state community college
06.2022 - 08.2022
Personal assistant
Meadows Group (Licensed insurance broker)
02.2020 - Current
Assistant chef
Divine Deliverance Summer Feeding Program
06.2019 - 08.2019
Associate of Science - Radiologic Technology
Jackson State Community College
High School Diploma -
Crockett County High School
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