Nayarit Bodan
Westlake,FL
Summary
Dynamic Client Services Manager with a proven track record at Ship Wizard USA, excelling in account management and client relationship building. Successfully implemented onboarding processes, enhancing client satisfaction and retention. Adept at cross-functional coordination and streamlining operations, demonstrating reliability and a positive attitude in delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Client Services Manager
Ship Wizard USA
02.2011 - Current
- Assisted clients with inquiries, providing timely information and support.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
- Implemented client onboarding process, ensuring smooth transition and setting stage for long-term relationships.
- Coordinated client onboarding process, ensuring smooth transitions and satisfaction.
- Maintained accurate records of client interactions and feedback for service improvement.
- Collaborated with team members to develop effective communication strategies for clients.
- Participated in training sessions to improve product knowledge and service delivery skills.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Processed high-volume customer orders efficiently using order management systems.
- Coordinated with inventory teams to ensure accurate product availability and timely fulfillment.
- Collaborated with other departments to streamline communication, ensuring timely product availability for shipping.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Supported the implementation of new client management software to enhance efficiency.
Education
Associate Degree - Massage Therapy
Florida Career College
Fort Lauderdale, FLHigh School Diploma -
G. Homes Braddock Senior High
Miami, FL06-2000
Skills
- Account management
- Client relationship building
- Report creation
- Cross-functional coordination
- Onboarding and orientation
- Computer skills
- Brand management
- Teamwork and collaboration
- Customer service
- Time management
- Positive attitude
- Reliability
Languages
Spanish
Native or Bilingual
Interests
- Road Trips
- Gym Workouts
- DIY and Home Improvement
- Music
- Watching Movies and TV Shows
- Crafting and DIY Projects
- Personal Development and Self-Improvement
Timeline
Client Services Manager
Ship Wizard USA
02.2011 - Current
Associate Degree - Massage Therapy
Florida Career College
High School Diploma -
G. Homes Braddock Senior High
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