Naycherie Alvira
Frederick,MD
Summary
Dynamic Director of Practice Operations with outstanding record of effective communication concerning budgets, project management, and compliance. Responsible for strategic, operational, administrative, and fiscal functions within practice. Oversight of Practice operations across the state of Maryland which includes 15 sites of Services. Highly motivated and effectively utilize the skills gained from previous leadership opportunities and masters level course work. I believe that accountability and integrity go hand in hand in building a solid foundation for any position within my career.
Overview
18
18
years of professional experience
Work History
Director, Practice Operations
Maryland Oncology Hematology
04.2021 - Current
- Develops, implements, and maintains a plan of organization, recommends change to Executive Director and Cancer Centers Service Group.
- Directs development and implementation of organizational procedures and controls to promote adequate information flow within organization. policies, procedures and objectives.
- Ensures their adequate execution, compliance, and updates. -Evaluates general and specific business conditions as they relate to operational issues and advises governing body and Executive Director on these matters.
- Within scope of authority, oversees development of systems (both manual and automated) to properly support practice-wide activities based upon business need. Directs coordination of hardware and software requirements of existing and future systems.
- Oversees development and coordination of new office locations and their needs as required.
- Directs and develops practice administrators/managers -Oversee oncology liaisons in their role with referring physician outreach activities. Oversees administrative clinical services managers.
- Works closely with local network resources including but not limited to director of: Business office; Research; Marketing; Pharmacy and Managed Care.
- Responsible for developing accurate capital, financial, and labor budget as well as adhering to budget and managing expenses.
- Clinical work direction provided by physicians to this role.
Special Projects and Roles
Maryland Oncology Hematology
01.2018 - Current
- Patient Experience lead. Leading digital strategy implementation for the practice to improve both patient experience and access to our organization.
- Restructured and operationalized centralization of medical records for organization that allowed cutting cost by attrition. Current savings to organization $144,000.00
- Onboarded and integrated first Breast surgeon to organization. August 2020.
- Transitioned to new practice management System, EHR, Lab, Phone, and Practice network over course of 12 months for 11 Physicians, and four Advanced Practice Practitioners in 2018.
- Lead Initiative to open new office location with budget of over One million. Maintained budget and timelines. Coming in within 10 % less of budget still available as well as contingency monies, December 2019.
•Process Mapped Pharmacoeconomic within practice to have direct sight line into drug revenue and margins. With Budget over 3 million dollars of medication on shelf on any given month for treatment of patients, Jun 2020. Organization adopted workflow and workstreams. - Maintained lowest AR percentage for division within practice. Baseline was 15 percent consistently hit below 10 %, FY 2020
- Onboarded genetics program to division in partnership with local hospital system. Within 24 months program saw growth of 16 %.
Practice Administrator
Maryland Oncology Hematology -Rockville Division
07.2016 - 04.2021
- Direct oversight clinical and administrative operations within current division of practice consisting of 93 staff members.
- Maintain operational, strategic and fiscal responsibility for division.
- Work with fourteen physicians including surgeons to ensure strategic goals of each site align to overall strategy of division and practice.
- Work collaboratively with Managing Partners to ensure vision and collective goals of practice are met.
- Work collaboratively with shared services team which includes but is not limited to Pharmacy, Research, Revenue Cycle, IT, Medical Records, Central Business team, Regional Business team, and Senior leadership team.
- Mentor leaders of each site and department.
- Communicates executive committee information to all site leaders with division and to senior leadership.
- Within scope of authority, ensures development of systems to properly support practice-wide activities based upon business need. Directs coordination of hardware and software requirements of existing and future systems.
- Coordinate office procedures between front office, business office and clinic to ensure smooth information flow and communication.
- Implement systems to support division activities based on needs of organization.
- Ensure adherence to company Human Resources Policy. Recruit hires and train all management within division. Recommends merit increases, promotions, and disciplinary actions.
- Work with physician and hospital leadership on strategic alliance initiatives.
- Work with vendors and supplies as needed.
- Plan and allocate office space and resources.
- Ensure compliance to company structure, mission statement, and policies and procedure, as well as all applicable federal , state and local, laws, and regulations directing oversight of medical office procedures.
- Maintained up-to-date information in electronic medical records software.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Managed and recorded facility maintenance and upkeep budget.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Developed and updated department goals and achievements throughout fiscal year.
- Developed and distributed employee work schedules based on operational needs and employee requests.
Practice Manager
Maryland Oncology Hematology
06.2015 - 07.2016
- Formerly known as Frederick Oncology Hematology Associates.
- Worked closely with Clinical Nurse Supervisor to maintain and manage patient schedules with staff
- Maintain On call schedule.
- Supervise and manage 35 employees.
- Prepare on-call schedule posting as well as notifying hospital of any changes.
- Supervise physician licenses and credentialing.
- Supervise medical insurance participation.
- Maintain compliance of HIPAA as Security Officer for organization and give annual training.
- Voice mail maintenance and message updates.
- Maintain records of eligibility, maintain and responsible for employee other benefits (ie. short term, life insurance etc..)
- EMR: maintaining certification
- Complete attestations, security analysis and any other requirements for compliance of government regulations
- Meet with nursing supervisor, front office supervisor, pharmacy, and lab supervisor, to ensure, smooth operation of their respective departments.
- Maintain cost effective employee schedule and rotation and report to Business meeting with physicians to discuss any concerns or issues.
- Maintain up to date office policies and procedure manual. This includes manual for a. New hires and their packets : for example, employment forms, insurance notifications, payroll notification etc. b. firing employee: termination form, notify insurance, disability, office keys, entry codes, EMR passwords, network passwords, c. office closing. d. office opening. all other policies.
- Supervise and maintain updated office calendar, including activities such as Physician vacations, Holidays, dinner meetings, and or any other meetings.
- Developed and produced all office flyer notifications for important policy changes, office news and events.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Worked with department supervisors to help complete performance evaluations for annual raises.
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Office Manager
Claudia Lara State Farm Insurance Agency
02.2014 - 06.2015
- Managed 6 employees schedules and payroll.
- Increased insurance product sales by 10 %.
- Planned meetings and prepared conference rooms.
- Dispersed incoming mail to correct recipients throughout office.
- Managed receptionist area, including greeting visitors and Created weekly and monthly reports and presentations.
- Received and screened internal and external communications, including email and mail.
- Responded to 15 or more telephone and in-person requests for information.
- Maintains office services by organizing office operations and procedures Control correspondence
- Design filing systems; reviewing Approve supply requisitions;
- Coordinated events for agency.
- Resolved client complaints.
- Assisted in training for new and current staff.
- Contacted responsible parties for past due debts.
- Consulted with responsible parties to negotiate repayment plans.
- Managed multiple tasks in high-volume environment.
- Maintained safe, secure and learning-oriented environment.
Revenue Cycle Manager
Dublin Primary Care
10.2011 - 02.2014
- Started at front desk and through mentorship and growth opportunity was promoted to revenue cycle manager.
- Acquired periodic customer reports to determine billing issues.
- Perform bookkeeping activities such as invoice preparation.
- Created collections process for dept which decreased amount of write offs by 5 %.
- Determine bill owed to practice by customers according to explanation of benefits from insurance companies.
- Solicit payments from customer through correspondence and through personal meeting with patient.
- Update customers' information in database
- Research billing problems and proactively resolve them
- Chart out payment plans in accordance to financial policies at practice.
- Took telephone calls regarding customers billing issues and provided information needed.
- Worked with Medicare, Medicaid, Cigna, BCBS, Aetna, and other various insurance companies to correctly file claims and receive payment.
- Filed appeals to insurance companies as needed.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
- Completed financial reporting and analysis for billing revenue cycle.
Pharmacy Technician
U.S.Army
01.2006 - 12.2012
- Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
- Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
- Protects patients and employees by adhering to infection-control policies and protocols.
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
Front Desk Clerk
U.S. Army
06.2009 - 06.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Planned coverage needs and organized services to support incoming special events.
- Handled incoming calls to department.
- Maintained office calendar to coordinate work flow and meetings.
- Perform general clerical duties to include, but not limited to copying, faxing, mailing, and faxing.
- Compiled, transcribe, and distribute minute of meetings.
Education
MBA - Health Administration
Devry Keller Graduate School Of Management
Arlington, VA02.2020
Master of Science - Human Resource Management
Keller Graduate School of Management
Arlington, VA04.2017
Bachelor of Science - Healthcare Care Administration
University of Phoenix
Washington, DC06.2014
High School Diploma -
Richmond Academy
Augusta, GA05.2006
Pharmacy Technician - Pharmacy
AMEDD Military School
San Antonio, TX2006
Certificate of Completion - Military training
Basic Army Combat Training
Fort Jackson, SC2006
Skills
- Bidirectional Communication
- Policy, Procedure Adherence, and maintenance of Meaningful use and MIPS
- Development and coordination of office locations
- Compliance and adherence to organizations structure
- Practice Management systems such as Advance MD and Centricity Business
- Excellent customer service orientation
- Bilingual (Spanish)
- Strong negotiation skills
- Coaching and mentorship
- Business development and planning
- Strong understanding of Stakeholder Relations
- Project oversight
- Hiring and recruitment of highly skilled talent
- Multidisciplinary team collaboration
- Relationship building and retention
- Employee Relations
Language Skills
Read, write, and speak fluent spanish.
References
Available upon Request
Timeline
Director, Practice Operations
Maryland Oncology Hematology
04.2021 - Current
Special Projects and Roles
Maryland Oncology Hematology
01.2018 - Current
Practice Administrator
Maryland Oncology Hematology -Rockville Division
07.2016 - 04.2021
Practice Manager
Maryland Oncology Hematology
06.2015 - 07.2016
Office Manager
Claudia Lara State Farm Insurance Agency
02.2014 - 06.2015
Revenue Cycle Manager
Dublin Primary Care
10.2011 - 02.2014
Front Desk Clerk
U.S. Army
06.2009 - 06.2010
Pharmacy Technician
U.S.Army
01.2006 - 12.2012
MBA - Health Administration
Devry Keller Graduate School Of Management
Master of Science - Human Resource Management
Keller Graduate School of Management
Bachelor of Science - Healthcare Care Administration
University of Phoenix
High School Diploma -
Richmond Academy
Pharmacy Technician - Pharmacy
AMEDD Military School
Certificate of Completion - Military training
Basic Army Combat Training
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