Nayda Medina
Lewis Center,OH
Summary
Dynamic leader with a proven track record at Sanoma Management, adept in strategic planning and operations management. Excelled in boosting sales and enhancing customer satisfaction through innovative marketing strategies and staff development. Skilled in leadership and financial management, fostering team collaboration and exceeding sales quotas for sustained business growth.
Overview
22
22
years of professional experience
Work History
District Manager
Sanoma Managment
11.2001 - 03.2020
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
Department Manager
Walmart
02.1998 - 10.2001
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Store Manager
La Sultana Bakery
01.1998 - 05.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Secretary Medical -
06.1999
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Operations management
- Sales management
- Customer relations
- Financial management
- Employee scheduling
- Staff management
- Sales reporting
- Leadership development
- Staff recruiting
- Sales orientation
Languages
Spanish
Native or Bilingual
Timeline
District Manager - Sanoma Managment
11.2001 - 03.2020
Department Manager - Walmart
02.1998 - 10.2001
Store Manager - La Sultana Bakery
01.1998 - 05.2000
Instituto De Banca - Secretary Medical ,
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