Summary
Overview
Work History
Education
Skills
Timeline
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Nayda Velasco

Honolulu,HI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Deluxe
10.2023 - 11.2023
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Administrative Assistant

Golden Management Rental Property
12.2022 - 04.2023
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for department heads in company's voice.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Administrative Assistant

Wells Fargo & Company
07.2022 - 09.2022
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Administrative Assistant

MrCooper
12.2020 - 07.2022
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.

Receptionist/Administrative Assistant

United Agencies Insurance Inc
08.2016 - 12.2020
  • Sorted and opened incoming mail from post office and placed envelopes in bins for distribution to Account Managers and other department personnel
  • Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Coached new employees on administrative procedures, company policies and performance standards
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Answered and directed incoming calls using multi-line telephone system
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Scheduled and confirmed appointments.

Reservation Specialist

Viking River Cruises Inc
03.2015 - 07.2016
  • Answered approximately 80-120 phone calls and emails regarding customers inquires, concerns and complaints per day
  • Resolved various issues and discrepancies for customers
  • Handled billing information over phone
  • Assisted customers with making reservations and entered reservation details into computer system
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Documented and communicated timely claims information while supporting accurate outcomes
  • Responded to all customer inquiries thoroughly and professionally
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Answered customer telephone calls promptly and in appropriate manner
  • Preserved perfect attendance record for 9 months
  • Suggested packages and amenities for customers based on individual needs and preferences
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Lead Teller

Chase Bank
10.2011 - 06.2014
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Promoted products or services to each customer to consistently achieve sales targets
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
  • Processed quarterly Vault and ATM audits with zero error rate
  • Coordinated daily cash reconciliation in high-volume location
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Maintained balancing record with 100% rate of accuracy
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Verified amounts and integrity of every check or funds transfer
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

Education

High School Diploma -

South El Monte High School South
El Monte, CA
01.2004

Skills

  • Mail handling
  • Travel coordination
  • Data entry
  • Office administration
  • Relationship building
  • Verifying insurance coverage
  • Critical thinking
  • Punctual
  • Correcting discrepancies
  • Customer-service oriented
  • Documents filing
  • Document conversion
  • Faxing paperwork
  • Answering incoming calls
  • Meticulous and organized
  • Multi-line telephone skills
  • Multitasking ability
  • Loan Origination and Underwriting
  • Preparing applications
  • Reviewing financial paperwork
  • Gathering appraisals
  • Verifying information
  • Processing documents
  • Decision Making
  • Schedule Management
  • Credit checks
  • Microsoft Outlook
  • Research
  • Documentation and Recordkeeping
  • Internet Research
  • Excel spreadsheets
  • Meeting planning
  • Microsoft Excel
  • Fast Learner
  • Microsoft Office
  • Scheduling and calendar management
  • Deadline-oriented

Timeline

Administrative Assistant

Deluxe
10.2023 - 11.2023

Administrative Assistant

Golden Management Rental Property
12.2022 - 04.2023

Administrative Assistant

Wells Fargo & Company
07.2022 - 09.2022

Administrative Assistant

MrCooper
12.2020 - 07.2022

Receptionist/Administrative Assistant

United Agencies Insurance Inc
08.2016 - 12.2020

Reservation Specialist

Viking River Cruises Inc
03.2015 - 07.2016

Lead Teller

Chase Bank
10.2011 - 06.2014

High School Diploma -

South El Monte High School South

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Nayda Velasco