Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nayda Velasco

Honolulu,HI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Sr. Properties Specialist

Central Pacific Bank
Honolulu, HI
04.2024 - Current
  • Resolved any issues raised by our Branch Employees in a timely manner.
  • Established relationships with vendors providing services such as landscaping, pest control, janitorial services.
  • Coordinated maintenance services for all properties, including scheduling repair work as needed.
  • Handled Branch employee request and expedited maintenance requests.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Worked with Customer Experience Team in event coordination, to move furniture in our Tidepools area.
  • Helped Security with temp badge assigning
  • Coordinated with security and vendors to provide access to buildings before or after business hours.

Processing Specialist

Deluxe
Monterey, CA
10.2023 - 11.2023
  • Performed quality assurance checks on processed documents for errors or omissions.
  • Conducted regular audits of process activities in order to detect irregularities.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Maintained confidentiality of sensitive customer information at all times.
  • Processed a high volume of customer payments accurately and in a timely manner.
  • Monitored workflow patterns in order to maximize efficiency throughout the department.
  • Implemented new procedures designed to streamline existing processes for greater efficiency.
  • Worked with cross-functional teams to achieve goals.

Property Management Assistant

Golden Management Rental Property
El Monte, CA
12.2022 - 04.2023
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests.
  • Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Created weekly vacancy reports summarizing availability across all properties.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Scheduled maintenance calls.
  • Responded quickly to emergency situations involving tenants or properties.
  • Reviewed monthly financial statements for accuracy prior to submission.

Small Business Customer Care

Wells Fargo & Company
El Monte, CA
07.2022 - 09.2022
  • Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
  • Assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations
  • Assessing customer needs and offering products and services as appropriate
  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
  • Intermediate Microsoft Office Skills (Work, Excel, Outlook and Teams)
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Experience delivering results in a fast-paced, deadline driven environment
  • Excellent verbal, written, and interpersonal communication skills
  • Good attention to detail and accuracy skills

Cooper Concierge/Loan Processor

MrCooper
Santa Ana, CA
12.2020 - 07.2022
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times
  • Managed conditions sent from underwriting departments
  • Evaluated financial statements and contacted institutions and customers to clarify details
  • Obtained repeat business by building strong customer relations and delivering world-class customer service
  • Created and completed loan submission packages
  • Filed completed packages quickly and efficiently
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales by 30%
  • Answered incoming telephone calls to provide store, products and services information
  • Escalated continuous nonconformity issues to management for remediation assistance
  • Built and maintained effective relationships with peers and upper management to drive team success
  • Supported sales personnel with technical solutions, costing and client presentations
  • Used product knowledge to assist customers and suggest products
  • Listened to customer needs to identify and recommend optimal refinance selections
  • Handled client inquiries with exceptional professionalism and enthusiasm
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations

Receptionist/Administrator Assistant

United Agencies Insurance Inc
Burbank, CA
08.2016 - 12.2020
  • Sorted and opened incoming mail from post office and placed envelopes in bins for distribution to Account Managers and other department personnel
  • Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Coached new employees on administrative procedures, company policies and performance standards
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Answered and directed incoming calls using multi-line telephone system
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Scheduled and confirmed appointments.

Reservation Specialist

Viking River Cruises Inc
Woodland Hills, CA
03.2015 - 07.2016
  • Answered approximately 80-120 phone calls and emails regarding customers inquires, concerns and complaints per day
  • Resolved various issues and discrepancies for customers
  • Handled billing information over phone
  • Assisted customers with making reservations and entered reservation details into computer system
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Documented and communicated timely claims information while supporting accurate outcomes
  • Responded to all customer inquiries thoroughly and professionally
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Answered customer telephone calls promptly and in appropriate manner
  • Preserved perfect attendance record for 9 months
  • Suggested packages and amenities for customers based on individual needs and preferences
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

High School Diploma -

South El Monte High School South
06-2004

Skills

  • Data entry
  • Relationship building
  • Critical thinking
  • Punctual
  • Correcting discrepancies
  • Mail distribution
  • Customer-service oriented
  • Documents filing
  • Faxing paperwork
  • Meticulous and organized
  • Loan Origination and Underwriting
  • Property Management
  • Maintenance Coordination
  • Preventive Maintenance
  • Quickbooks
  • Microsoft Office
  • Fast Learner
  • Adobe Acrobat expert
  • Microsoft Excel
  • Teamwork and Collaboration
  • Decision Making
  • Conflict resolution abilities

Timeline

Sr. Properties Specialist

Central Pacific Bank
04.2024 - Current

Processing Specialist

Deluxe
10.2023 - 11.2023

Property Management Assistant

Golden Management Rental Property
12.2022 - 04.2023

Small Business Customer Care

Wells Fargo & Company
07.2022 - 09.2022

Cooper Concierge/Loan Processor

MrCooper
12.2020 - 07.2022

Receptionist/Administrator Assistant

United Agencies Insurance Inc
08.2016 - 12.2020

Reservation Specialist

Viking River Cruises Inc
03.2015 - 07.2016

High School Diploma -

South El Monte High School South

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Nayda Velasco