Nayda Liz Ferreira Morales
Summary
Dynamic Care Manager Supervisor with a proven track record at C&T Home Care, enhancing care quality and staff development. Leveraged technology proficiency and teamwork to improve care management initiatives, achieving significant compliance and service coordination improvements. Excelled in problem-solving and customer service, ensuring high satisfaction levels and operational excellence.
Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
7
7
years of professional experience
Work History
Care Manager Supervisor
C&T Home Care
08.2021 - Current
- Conducted regular audits of case files to ensure accuracy and completeness of documentation.
- Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.
- Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
- Implemented data-driven strategies to continuously improve the effectiveness of care management initiatives.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Monitored and inspected staff processes to eliminate hazards posed for both members and staff while ensuring continuous compliance with regulations.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Maintained detailed records in compliance with agency standards and regulations.
Accident Benefits Adjuster
L.A. Riverside Brokerage
05.2018 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Medicine
Universidad Católica Nordestana
San Francisco De Macoris, RDSkills
- Staff development
- Delegation
- Technology proficiency
- Case assessments
- Care quality assessments
- Workflow coordination
- Service coordination
- Care oversight
- Long-term care coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Achieved better care for patients through effectively helping with placing welcome calls every time we have a new member.
Languages
Spanish
Native or Bilingual
Timeline
Care Manager Supervisor
C&T Home Care
08.2021 - Current
Accident Benefits Adjuster
L.A. Riverside Brokerage
05.2018 - 08.2021
No Degree - Medicine
Universidad Católica Nordestana
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