Summary
Overview
Work History
Education
Skills
Timeline
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Naydelin Centeno

Analyst
Brownsville,TX

Summary

Bilingual Spanish-speaking new graduate with hands-on experience in customer service, data accuracy, and operational support across healthcare, hospitality, and food service environments. Proven ability to manage high-volume workflows, coordinate cross-functional processes, and deliver exceptional service with a keen attention to detail. Adept at communicating with diverse teams, resolving problems efficiently, and adapting quickly to evolving business needs. Actively relocating to the Philadelphia area and seeking a full-time entry-level opportunity in business analysis, project management, operations, or supply chain coordination.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Nursing Assistant

Valley Baptist Medical Center
Brownsville, Oregon
11.2021 - Current
  • Delivered compassionate, efficient service to up to 20 patients per shift, demonstrating attention to detail and time management in a high-volume environment
  • Maintained accurate records and communicated patient data to clinical teams, supporting efficient workflow and informed decision-making
  • Resolved daily service issues with empathy and professionalism, contributing to high patient satisfaction scores
  • Collaborated with nurses, physicians, and administrative staff to coordinate care, showcasing strong interpersonal and organizational skills
  • Trained new hires on facility procedures and best practices, reinforcing a culture of quality and compliance

Host

Texas Roadhouse
Brownsville, TX
03.2021 - 11.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Delivered friendly, high-quality service to over 150 guests daily, consistently contributing to positive customer experience ratings
  • Managed reservations and guest flow using digital booking tools, reducing average wait times by 20%
  • Resolved guest complaints quickly and professionally, turning potential issues into positive service outcomes
  • Handled multi-line phone systems to take reservations and answer customer inquiries with professionalism and accuracy

Cashier

McDonald's
Brownsville, TX
07.2019 - 09.2020
  • Processed up to 100 transactions per shift with 100% accuracy, demonstrating attention to detail in a high-volume setting
  • Provided professional customer service, helping resolve product issues and creating positive shopping experiences
  • Promoted loyalty programs and upsold products, contributing to a 10% increase in average transaction value
  • Maintained compliance with cash handling procedures, balancing drawer totals consistently

Education

Bachelor of Arts - Business Administration

Univeristy of Maine At Presque Isle
Presque Isle, Maine
07-2025

Skills

  • Data Accuracy & Record Management – Experienced in handling sensitive data (health records, transactions, reservations) with precision and confidentiality

  • Analytical Thinking & Problem Solving – Resolved customer and operational issues in real time, using critical thinking to ensure smooth workflows

  • Process Coordination – Supported efficient scheduling, order flow, and resource management in fast-paced service environments

  • Inventory & Resource Awareness – Collaborated with staff to manage materials, supplies, and product availability during peak periods

  • Cross-Functional Communication – Liaised between frontline teams and management to align service delivery and operational goals

  • Customer Experience Optimization – Identified opportunities to improve customer satisfaction through responsiveness and service quality

  • Time Management & Prioritization – Balanced multiple tasks (cash handling, guest flow, patient care) while maintaining service standards

  • Technical Proficiency – Familiar with POS systems, EMR platforms, digital scheduling tools, and Microsoft Excel for data entry and tracking

  • Team Collaboration & Professionalism – Thrives in team-based environments, demonstrates reliability, and adapts quickly to operational needs

Timeline

Nursing Assistant

Valley Baptist Medical Center
11.2021 - Current

Host

Texas Roadhouse
03.2021 - 11.2021

Cashier

McDonald's
07.2019 - 09.2020

Bachelor of Arts - Business Administration

Univeristy of Maine At Presque Isle

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