Summary
Overview
Work History
Education
Skills
Timeline
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Naydelin Cordova

Capitol Heights,MD

Summary

I am a dedicated and skilled professional with experience in supervisory roles, customer service, and team management. Fluent in both English and Spanish, I bring a strong commitment to providing excellent customer experience and leading teams to success.

Overview

2
2
years of professional experience

Work History

Supervisor/Team Leader  

Tropical Smoothie Cafe
09.2023 - Current

Supervise and train new staff, providing guidance and support to enhance performance.

Foster a positive work environment by promoting teamwork, patience, and excellent communication.

Resolve customer complaints and issues promptly to ensure a positive dining experience.

Monitor inventory levels, place orders for supplies, and manage stock to avoid shortages.

Open the store daily, ensuring all equipment and stations are operational and ready.

Create and manage a detailed preparation list, prioritizing tasks for team efficiency.

Conduct temperature checks and maintain food safety standards consistently.

Prepare smoothies and food items, ensuring high quality and customer satisfaction.

Handle the cash register, managing transactions and balancing the register at the end of shifts.

Sales Associate  

Kilwins Chocolates, Fudge & Ice Cream
06.2023 - 09.2023

Delivered exceptional customer service, greeting each customer warmly and assisting with their needs.

Engaged with customers, providing product recommendations and answering questions.

Maintained a clean, organized, and visually appealing store environment.

Assisted in the preparation and presentation of treats, ensuring high standards of quality.

Managed the cash register, processed transactions efficiently, and handled returns and exchanges.

Implemented promotional strategies to enhance sales and customer engagement.

Sales Associate/Cashier

Forever 21
10.2022 - 02.2023

Organized and maintained the sales floor, ensuring products were displayed attractively.

Assisted customers with locating items, provided product information, and offered styling advice.

Managed the cash register, processing transactions accurately and efficiently.

Handled customer inquiries and resolved issues, ensuring a positive shopping experience.

Conducted regular inventory checks and restocked items as needed.

Collaborated with team members to achieve sales targets and improve store performance.

Education

Suitland High School
District Heights, MD
08.2023

Skills

  • Excellent Customer Service
  • Superb Communication Skills
  • Microsoft Office
  • Cashier & Accounting
  • Food Safety & Service
  • Supervisory Role
  • Spanish (Bilingual)
  • Team Lead Experience
  • Inventory and Operations Control

Timeline

Supervisor/Team Leader  

Tropical Smoothie Cafe
09.2023 - Current

Sales Associate  

Kilwins Chocolates, Fudge & Ice Cream
06.2023 - 09.2023

Sales Associate/Cashier

Forever 21
10.2022 - 02.2023

Suitland High School
Naydelin Cordova