Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naydelin Cordova

Capitol Heights,MD

Summary

I am a dedicated and skilled professional with experience in supervisory roles, customer service, and team management. Fluent in both English and Spanish, I bring a strong commitment to providing excellent customer experience and leading teams to success.

Overview

2
2
years of professional experience

Work History

Supervisor/Team Leader  

Tropical Smoothie Cafe
2023.09 - Current

○ Supervise and train new staff, providing guidance and support to enhance performance.

○ Foster a positive work environment by promoting teamwork, patience, and excellent communication.

○ Resolve customer complaints and issues promptly to ensure a positive dining experience.

○ Monitor inventory levels, place orders for supplies, and manage stock to avoid shortages.

○ Open the store daily, ensuring all equipment and stations are operational and ready.

○ Create and manage a detailed preparation list, prioritizing tasks for team efficiency.

○ Conduct temperature checks and maintain food safety standards consistently.

○ Prepare smoothies and food items, ensuring high quality and customer satisfaction.

○ Handle the cash register, managing transactions and balancing the register at the end of shifts.

Sales Associate  

Kilwins Chocolates, Fudge & Ice Cream
2023.06 - 2023.09

○ Delivered exceptional customer service, greeting each customer warmly and assisting with their needs.

○ Engaged with customers, providing product recommendations and answering questions.

○ Maintained a clean, organized, and visually appealing store environment.

○ Assisted in the preparation and presentation of treats, ensuring high standards of quality.

○ Managed the cash register, processed transactions efficiently, and handled returns and exchanges.

○ Implemented promotional strategies to enhance sales and customer engagement.

Sales Associate/Cashier

Forever 21
2022.10 - 2023.02

○ Organized and maintained the sales floor, ensuring products were displayed attractively.

○ Assisted customers with locating items, provided product information, and offered styling advice.

○ Managed the cash register, processing transactions accurately and efficiently.

○ Handled customer inquiries and resolved issues, ensuring a positive shopping experience.

○ Conducted regular inventory checks and restocked items as needed.

○ Collaborated with team members to achieve sales targets and improve store performance.

Education

Suitland High School
District Heights, MD
08.2023

Skills

  • Excellent Customer Service
  • Superb Communication Skills
  • Microsoft Office
  • Cashier & Accounting
  • Food Safety & Service
  • Supervisory Role
  • Spanish (Bilingual)
  • Team Lead Experience
  • Inventory and Operations Control

Timeline

Supervisor/Team Leader  

Tropical Smoothie Cafe
2023.09 - Current

Sales Associate  

Kilwins Chocolates, Fudge & Ice Cream
2023.06 - 2023.09

Sales Associate/Cashier

Forever 21
2022.10 - 2023.02

Suitland High School
Naydelin Cordova