Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naydelin Cruz

Brick,NJ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Uber Driver

Uber
San Francisco, CA
09.2023 - Current
  • Provided safe transportation for passengers across various city routes.
  • Maintained vehicle cleanliness and ensured proper functioning of all systems.
  • Navigated efficiently using GPS and maps to minimize travel time.
  • Communicated clearly with passengers to ensure a pleasant experience.
  • Managed unexpected emergencies and route changes with calm and professionalism.

Retail Sales Associate

Imbue Creative
Jackson , NJ
09.2022 - 04.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Hotel Concierge

Christopher
Philadelphia, PA
03.2022 - 08.2022
  • Assisted guests with check-in and check-out procedures smoothly and efficiently.
  • Resolved guest inquiries and concerns promptly to ensure satisfaction during their stay.
  • Delivered exceptional customer service by greeting guests warmly upon arrival each day.
  • Handled cash transactions related to concierge services offered by the hotel.
  • Performed daily maintenance tasks such as restocking supplies, cleaning work areas and ensuring lobby was presentable at all times.
  • Ensured that all packages sent to the hotel were delivered promptly to guest rooms.
  • Provided detailed information about the hotel, its services and amenities, local attractions and transportation options.

Education

Some College (No Degree) -

Ocean County College
Toms River, NJ

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Time management
  • Cleanliness
  • Stress management
  • New Jersey Driver's license
  • Customer-oriented
  • Cash handling

Languages

Spanish
Professional

Timeline

Uber Driver

Uber
09.2023 - Current

Retail Sales Associate

Imbue Creative
09.2022 - 04.2023

Hotel Concierge

Christopher
03.2022 - 08.2022

Some College (No Degree) -

Ocean County College

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