Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naydelin Felix-Samayoa

Hattiesburg,MS

Summary

Experienced server with solid background in foodservice. I offer excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrating genuine hospitality to establish rapport with patrons and deliver memorable experiences. I am a high-energy individual skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. I am collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. I am also very hardworking with proven relationship-building and time management skills in fast-paced restaurant environments while being successful at handling tables of all sizes with accuracy and impeccable service skills. Striving to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

3
3
years of professional experience

Work History

Server

Luna Nueva Restaurant
Hattiesburg, MS
07.2023 - 08.2023
  • I worked for this restaurant because I know the owner and he needed help, I stopped working once school started.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Adhered to company policies concerning guest satisfaction ratings.
  • Operated cash registers accurately and efficiently when needed.
  • Organized delivery and set up in advance for non-perishable items.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Totaled checks and used cash register to accept payment for services.
  • Wrapped silverware efficiently and organized napkins for up to 50 guests.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Followed proper sanitation procedures when handling food items.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Stored unused equipment properly between events.
  • Provided excellent customer service throughout the duration of an event.
  • Stocked service stations with ice, napkins and straws.
  • Managed and restocked drink stations.
  • Assisted other servers in carrying trays of food from kitchen to dining area.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
  • Received payment from customers for catering services rendered.
  • Cleaned up after events, including washing dishes and utensils used during meal service.
  • Used clear communication to relay food and drink orders to kitchen staff.
  • Informed guests of daily specials and new menu items available for catering services.
  • Served food to over 30 customers per shift.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Communicated effectively with co-workers to ensure smooth operation during events.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Answered 15+ calls per shift to assist with customer questions and concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Catering Server

Family Business
Cleveland, TN
07.2020 - 01.2023
  • This was a family owned catering business, my aunt ran it but I moved that is why I stopped working.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Organized delivery and set up in advance for non-perishable items.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Wrapped silverware efficiently and organized napkins for up to 100 guests.
  • Prepared and served food items to guests in a timely manner.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Followed proper sanitation procedures when handling food items.
  • Stored unused equipment properly between events.
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
  • Provided excellent customer service throughout the duration of an event.
  • Stocked service stations with ice, napkins and straws.
  • Managed and restocked drink stations.
  • Assisted other servers in carrying trays of food from kitchen to dining area.
  • Collaborated with other staff members on duties assigned for each catered event.
  • Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
  • Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
  • Performed pre-event setup activities such as arranging chairs or tables in designated areas.
  • Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
  • Received payment from customers for catering services rendered.
  • Restocked supplies such as beverages, condiments, plates or glasses when necessary.
  • Cleaned up after events, including washing dishes and utensils used during meal service.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Transported prepared foods from kitchen to serving areas using carts or dollies.
  • Stocked server areas with supplies before, during and after shifts.
  • Served food to over 40 customers per shift.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Hattiesburg Highschol
Hattiesburg, MS
05-2025

Skills

  • Food Delivery
  • Supply Restocking
  • Beverage Preparation
  • Table Bussing
  • Order Management
  • Safe Food Handling
  • Table Setting
  • Guest Engagement
  • Menu Presentation
  • Ordering Procedures
  • Check Payment Processing
  • Positive and Professional
  • Cash Handling
  • Guest Seating
  • Service Prioritization
  • Order Accuracy
  • Point of Sale (POS) System Operations
  • Menu Knowledge
  • Suggestive Selling
  • Dining Customer Service
  • POS Operation

Languages

Spanish
Professional

Timeline

Server

Luna Nueva Restaurant
07.2023 - 08.2023

Catering Server

Family Business
07.2020 - 01.2023

High School Diploma -

Hattiesburg Highschol

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Naydelin Felix-Samayoa