Naydeline Madrid
Amarillo,TX
Summary
Proven security and hospitality professional with a track record of enhancing safety and customer satisfaction at H.I.S.S Security Services. Skilled in crisis management and verbal communication, adept at fostering teamwork and collaboration. Demonstrated ability to improve efficiency and resolve conflicts, contributing to a secure and welcoming environment for clients and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Private Security Officer
H.I.S.S Security Services
09.2024 - Current
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Cultivated a team-oriented environment among security personnel by fostering open communication lines and promoting collaboration.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Enforced parking regulations to maintain orderliness within the designated area while guaranteeing vehicle safety.
- Provided exceptional customer service while maintaining a professional demeanor at all times under various circumstances.
- Reduced risk of theft with vigilant monitoring of high-value assets in secured locations.
- Enhanced client safety by conducting thorough security patrols and monitoring surveillance systems.
- Managed access control systems to ensure only authorized individuals entered restricted areas within the facility or grounds.
- Ensured compliance with local laws, regulations policies regarding safety protocols through continuous training programs for security staff.
- Established strong relationships with clients, ensuring clear communication channels for addressing concerns or issues.
- Prevented unauthorized access to facilities by diligently checking identification and managing visitor logs.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Utilized strong computer skills to efficiently sign in and out trailers at the Truck Gate, ensuring accurate and timely documentation.
- Conducted thorough checks of seals and temperature for every trailer, ensuring compliance with security and safety standards.
Bartender
4 Points By Sheraton
12.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Waitress
4 Points By Sheraton
12.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Assistant
PDR - MX
04.2022 - 01.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Proofread and edited documents for accuracy and grammar.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
Waitress
El Giro
09.2021 - 12.2021
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Premier High School
3243 Hobbs Rd Amarillo Tx ,7910905-2023
Skills
- Patrolling techniques
- Radio communication
- Bagging inspection
- Teamwork and collaboration
- Multitasking Abilities
- Honest and dependable
- Visitor screening
- Incident documentation
- Public safety
- Access control
- Crisis management
- Security systems
- Work ethic
- Punctuality
- Reliability
- Verbal and written communication
- Situational awareness
- Conflict resolution
- De-escalation techniques
- ID verification
- Fluent in Spanish
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO). Level 2
Languages
Spanish
Native or Bilingual
Timeline
Private Security Officer
H.I.S.S Security Services
09.2024 - Current
Bartender
4 Points By Sheraton
12.2023 - 09.2024
Waitress
4 Points By Sheraton
12.2023 - 09.2024
Assistant
PDR - MX
04.2022 - 01.2024
Waitress
El Giro
09.2021 - 12.2021
High School Diploma -
Premier High School
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