Nayeem Khandaker
Queens,NY
Summary
Detail oriented accounting student with a strong foundation in finance and business. Experience in sales and customer service enhances communication and problem-solving capabilities in fast-paced environments. Committed to applying academic knowledge in a professional setting while contributing to team efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Associate Banker
JPMorganChase
Jamaica, New York
05.2026 - 07.2026
- Assisted clients at the teller window with routine banking transactions, including deposits, withdrawals, check cashing, transfers, and account servicing, while ensuring accuracy and compliance with bank procedures
- Guided clients in using self-service options like Chase Mobile App and ATMs to promote digital banking solutions
- Assisted clients at the teller window with routine banking transactions, including deposits, withdrawals, check cashing,
transfers, and account servicing, while ensuring accuracy and compliance with bank procedures - Welcomed clients and coordinated waiting queue to enhance client experience
- Shared product knowledge with clients by identifying their financial needs and recommending appropriate banking
products and services - Assisted with branch operations and handled cash devices such as vaults, ATMs, and cash recyclers
Passenger Service Agent
UNIFI
Queens, United States
08.2023 - 03.2026
- Assisted an average of 500 passengers daily with check-in and boarding, reducing wait times by 30% and increasing customer satisfaction by 15% through efficient, accurate service.
- Resolved passenger issues with empathy and professionalism, delivering exceptional customer service in fast-paced, high-pressure environments while maintaining up-to-date knowledge of airline policies and procedures.
- Processed ticketing transactions using computerized reservation systems, coordinating schedules and ticket availability to ensure on-time departures and arrivals.
Sales Marketing
AT&T
Long Island City, United States
11.2022 - 05.2023
- Coordinated with marketing team to develop promotional materials, analyze market trends and competitor strategies, and refine sales tactics for increased brand awareness and lead generation.
- Developed sales training materials and conducted 4+ outbound sales calls daily to engage cold and warm leads, promote offers, and support business growth.
- Enhanced customer satisfaction through prompt concern resolution, proactive outreach, and relationship building that fostered customer loyalty.
Education
BBA - Advanced Business Accounting
Queens College
Flushing, New York05-2027
Skills
- Transaction accuracy
- Digital banking solutions
- Financial product knowledge
- Client relations
- Account management
- Customer service management
- Process improvement
- Team leadership
- Problem solving abilities
- Client-focused
- Communicative
Timeline
Associate Banker
JPMorganChase
05.2026 - 07.2026
Passenger Service Agent
UNIFI
08.2023 - 03.2026
Sales Marketing
AT&T
11.2022 - 05.2023
BBA - Advanced Business Accounting
Queens College