Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nayeli Alvarez

North Hollywood,CA

Summary

Dedicated customer service professional bring 5 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of customer service, people- and service-oriented leader with positive attitude and remarkable work ethic. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet goals as well as bringing top-notch skills in active listening and analytical problem-solving skills to enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Merchandising Coordinator/ Key Carrier

Marshall's
06.2021 - Current
  • As a key carrier I alternate between merchandising coordinator and manager when needed
  • A key carrier position is a trusted position with only two positions in every store as this gives you keys to open and close the store
  • I am required to be manager on duty when other management is unavailable
  • If not acting as manager, as merchandising coordinator I am in charge of certain departments in which I merchandise our freight on a daily bases based on company guidelines and expectations as well as train newly hired associates
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Administrative Assistant

ADR Design General Contractor
07.2020 - 06.2021
  • This position required data entry, scheduling/ following up appointments, ensuring all customers were satisfied with work done in their home, assisted in some accounting tasks, and supported salesman with purchasing materials.

Sales Associate/ Cashier

Marshall's
08.2018 - 06.2021
  • This position requires exceptional customer service as well as handling stock and merchandise
  • 1) provide exceptional customer service 2) convince customers to open the stores credit cards 3) to ensure customers feel welcome to return to our stores.

Sales Associate

Old Navy
12.2017 - 06.2018
  • Positions required to maintain the store clean while giving exceptional customer service and meeting customers needs

Education

Bachelors - Chicano Studies

California State University Northridge
Northridge, CA
10.2024

H.S Diploma -

East Valley High School
North Hollywood, CA
06.2018

Skills

  • Adaptable
  • Companionate
  • Reliable
  • Fast learner
  • Multitasker
  • Customer service
  • Communication
  • Problem-Solving

Languages

English- Fluent
Spanish- Fluent
Some American Sign Language- Intermediate

Timeline

Merchandising Coordinator/ Key Carrier

Marshall's
06.2021 - Current

Administrative Assistant

ADR Design General Contractor
07.2020 - 06.2021

Sales Associate/ Cashier

Marshall's
08.2018 - 06.2021

Sales Associate

Old Navy
12.2017 - 06.2018

Bachelors - Chicano Studies

California State University Northridge

H.S Diploma -

East Valley High School
Nayeli Alvarez