Nayeli Amador
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Recreation Instructor
City Of Phoenix Parks And Recreation- PAC
03.2023 - Current
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Promoted safe and inclusive environment for club clients and members.
- Developed positive and productive relationships with kids, parents and staff.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Supervised groups of up to 25 children from the ages of 6-13 from arrival through departure at end of day.
- In charge of a group of staff and communicate with team members about daily schedule.
- In charge of filling out paperwork, creating lesson plans and turning in the paperwork in a timely manner.
- Communicated with coordinator weekly about progress with the participants, staff and site.
- Trained incoming staff about their responsibilities and expectations
Host
Ohso Brewery
03.2022 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
Server
Habaneros Mexican Grille
10.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ05.2022
Skills
- Customer Service Skills
- Daily Reporting
- Creating Activities
- Policy Implementation
- Schedule Management
- Group Discussions
- Friendly, Positive Attitude
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Recreation Instructor
City Of Phoenix Parks And Recreation- PAC
03.2023 - Current
Host
Ohso Brewery
03.2022 - 07.2023
Server
Habaneros Mexican Grille
10.2020 - 08.2022
High School Diploma -
Paradise Valley High School
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