Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
SoftwareEngineer

Nayeli Arredondo

Portland,Oregon

Overview

11
11
years of professional experience

Work History

Experience Supervisor

Best Buy
Beaverton, Oregon
04.2021 - Current
  • Manage the daily functions of a department by coaching and training the sales team to provide exceptional customer experience and meet business results.
  • Analyze store performance in relation to business objectives and develop strategies to enhance growth and improve outcomes.
  • Conduct interviews, assist with onboarding, and facilitate completion of I9 forms.
  • Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.

Microsoft Expert

Best Buy
Portland, Oregon
05.2019 - 04.2021
  • Simplify complex technology concepts into easy-to-understand terms for customers, highlighting unique product value.
  • Collaborated effectively with team members to demonstrate, market, and provide guidance on the full range of Microsoft products.
  • Resolved customer issues relating to installation, configuration, customization and usage of Microsoft products.
  • Trained customers on how to use various features of Microsoft software applications including Word, Excel and Outlook.

Shift Lead

Walgreens
Portland, Oregon
06.2016 - 05.2019
  • Successfully communicated critical tasks from store manager to team members, including coaching on warehouse and vendor orders
  • Assisted pharmacists with filling prescription and maintained accurate and organized records of medication and patient information
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Handled day-to-day cash functions, providing efficient and effective support for financial operations.

Center Aide

Oregon Child Development Coalition
06.2013 - 06.2016
  • Assisted teachers in developing lesson plans, preparing course materials, and grading assignments.
  • Maintained accurate records of student progress and communicated with parents as needed.
  • Prepared instructional material such as charts, graphs, worksheets and more for classroom activities.
  • Developed positive relationships with families from diverse backgrounds by providing support services when needed.

Education

Associate of Applied Science in Information Technology -

Portland Community College

Skills

  • Web Development
  • Programming Languages
  • Software Trainer
  • Strong communication skills
  • Strategic Planning
  • Critical Thinking
  • Self-motivated and goal-oriented
  • Ability to learn quickly and adapt
  • Proficient in Microsoft Office and other technology products
  • Attention to Detail
  • Community Networking

Volunteer Experience

Common Hope - Familias de Esperanza

  • Translate educational documents from Spanish to English to help children in Guatemala communicate with their sponsors.
  • Collaborate with the organization's team to ensure accurate and culturally sensitive translations.
  • Support the organization's mission to improve educational opportunities for children in Guatemala.

Teen Tech Center 

OMSI | Portland, Oregon | 2019 - Current

  • Training teens in how to use the devices provided.
  • Making sure all computers are up to date and are running properly.

ASPIRE

Hood River Valley High School |Hood River, Oregon | 2012-2013

  • Design and making sure flyers are up to date with college announcements.
  • Created new logos for the program.

DARE 

Hood River Valley High School | Hood River, Oregon | 2012-2013

  • Developed a website for school club.
  • Keeping the website updated with announcements, meetings, and events.

Languages

Spanish
Native/ Bilingual

Timeline

Experience Supervisor

Best Buy
04.2021 - Current

Microsoft Expert

Best Buy
05.2019 - 04.2021

Shift Lead

Walgreens
06.2016 - 05.2019

Center Aide

Oregon Child Development Coalition
06.2013 - 06.2016

Associate of Applied Science in Information Technology -

Portland Community College

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Nayeli Arredondo