Nayeli Ayala
San Jacinto,CA
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Layn USA
04.2023 - 01.2025
- Purchase order processing using Quickbooks
- Account receivables follow up
- Inventory management
- Receiving material
- Sample processing
- Office maintenance order office supplies and submit monthly expenses)/IT contact/Phone/TV/Internet/Printer
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
General Laborer/Mnf Inspector
Volt3M/Solventum
12.2022 - 04.2023
- As a general laborer duty included scanning documents and archiving data
- Inspecting products for defects such as dents scratches or seams
- Inspect in coming material finished products
- Used and read blueprints of the products
- Standards for each product
- Measuring: measuring products using calipers, micrometers, scales
- Communicating guidelines and expectations to other employees
- Documentation of the inspections
- Such as lot numbers, vendors, quantities
- Use of SAP system helps and collects process data that is required per inspections
- Real time insights
- Hired on with3M/solventum
Covid-19 Cleaning Specialist
Interplex Nascal Inc
08.2021 - 08.2022
- Assists customers with finding products and provides general customer
- Restocks shelves and ensures products are displayed correctly
Sales associate/stocker/Cashier
Dollar Tree Store
08.2021 - 08.2022
- Assists customers with finding products and provides general customer
- Restocks shelves and ensures products are displayed correctly
- Cashier: Ringing up sales
- Bagging items
- Requesting price checks
- Honoring coupons
- Collecting payment
- Giving appropriate change
- Interacting with customers
Wearhouse Associate
Eastridge: Bassett Salon Solutions
03.2017 - 06.2020
- Assembling and preparing products for shipments
- Operating machinery
- Used good PPE practices and food regulations
- Inspection and Testing, process monitoring standards and specifications, corrective actions, and documentation
- Shipping coordinator assigned drivers to docks
- Managed Inventory of receiving containers
- Quality control over material condition
- Safety compliance, problem solving
- Hired on with Bassett
Seasonal sales associate/ seasonal stocker
99cent Store
03.2017 - 06.2020
- Assists customers with finding products and provides general customer
- Restocks shelves and ensures products are displayed correctly
Custodian
Anaheim Convention Center
01.2015 - 01.2016
- Cleaning different areas of the building
- Cleaning restrooms
- Customer service: provided directions and information about events
Custodian
Disneyland
01.2014 - 01.2016
- Cleaning and maintenance: Sweeping, mopping, and vacuuming floors
- Cleaning restrooms
- Customer service: Guest interactions, answering questions, giving directions, offering assistance
- Specialized on cleaning outdoor/Indoor work
Production Worker/Quality Control/Shipping Receiving Clerk
Personal Plus: Maruchan
09.2012 - 01.2014
- Assembling and preparing products for shipments
- Operating machinery
- Used good PPE practices and food regulations
- Inspection and Testing, process monitoring standards and specifications, corrective actions, and documentation
- Shipping coordinator assigned drivers to docks
- Managed Inventory of receiving containers
- Quality control over material condition
- Safety compliance, problem solving
- Handled day-to-day shipping and receiving overseeing more than 5 loads per day.
Money Transfer Specialist/Receptionist
Aguilar Ins Services
08.2011 - 09.2012
- Focus on currency exchange and international money transfers
- Greeting visitors, customer service
- Answering and transferring phone calls
- Telemarketing using Mojo Dialer for sales
- Administrative tasks: filing, photocopying, fax
- Developed strong relationships with clients, fostering trust and loyalty through diligent attention to detail.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2010
Skills
- Microsoft365/office365: Outlook, Excel, Word, etc
- QuickBooks
- Attention to details
- English and Spanish Speaker/writer
- SAP system software
- Customer Service
- Teamwork
- Technical skills
- Open to learning
- QC
- Data entry
- Follow-up skills
Awards
Bassett Salon Solutions awarded a crystal trophy award for warehouse associate of the year2018.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
Layn USA
04.2023 - 01.2025
General Laborer/Mnf Inspector
Volt3M/Solventum
12.2022 - 04.2023
Covid-19 Cleaning Specialist
Interplex Nascal Inc
08.2021 - 08.2022
Sales associate/stocker/Cashier
Dollar Tree Store
08.2021 - 08.2022
Wearhouse Associate
Eastridge: Bassett Salon Solutions
03.2017 - 06.2020
Seasonal sales associate/ seasonal stocker
99cent Store
03.2017 - 06.2020
Custodian
Anaheim Convention Center
01.2015 - 01.2016
Custodian
Disneyland
01.2014 - 01.2016
Production Worker/Quality Control/Shipping Receiving Clerk
Personal Plus: Maruchan
09.2012 - 01.2014
Money Transfer Specialist/Receptionist
Aguilar Ins Services
08.2011 - 09.2012
High School Diploma -
Santa Ana High School
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