Nayeli Cerna-Arroyo

loomis

Summary

Dynamic Sales Associate with a proven track record at Douglas Feed & Pet Supply, excelling in customer service and relationship building. Skilled in cash handling and problem-solving, I effectively managed high-stress situations while enhancing store appeal and driving repeat business through exceptional teamwork and communication.

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

years of professional experience

Work History

Sales Associate

Douglas Feed & Pet Supply

09.2023 - Current

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.

Education

Del Oro High School

Loomis, CA

No Degree - Criminal Justice

Sierra College

Rocklin, CA

01-2026

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills

Listening skills
Relationship building
Outgoing personality
Cash handling

Languages

Spanish

Native or Bilingual

English