Nayeli Cota
Reno,NV
Summary
Dedicated worker willing to take on any task to help the team. Offering eight years of experience in the work industry. Able to learn new processes quickly and adapt to different customer and company needs. Good with people and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Lash Artist/Licensed Esthetician
Feather Spa & Boutique
03.2024 - Current
- Conducted thorough consultations by assessing individual client needs.
- Applied classic lash extensions by following precise application techniques.
- Provided lash lifts & tints with after care instructions after each service.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
Fine Dining Server
Martis Camp Lodge and Golf Course
01.2019 - Current
- Greets members with a warm and friendly demeanor, provides menu recommendations, and ensures everyone had an enjoyable experience.
- Works quickly, communicates with other staff and always looks for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Develops excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable.
- Assists chefs and other servers as needed, especially during peak hours to ensure productive workflows and reduce customer wait times.
- Assists in training new staff members on proper serving techniques and procedures.
Barista
Starbucks
12.2020 - 09.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Seasonal Associate
Kohl's Reno West
11.2019 - 01.2020
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Demonstrated products to customers on-site, toured facilities and offered ongoing support to maintain solid connections.
- Persuasively negotiated terms with customers to meet profit targets.
- Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.
Counter Server
Village Pizzeria
01.2015 - 12.2018
- Provided information about menu and made suggestions based on taste, availability and price.
- Processed cash, debit and credit card payments.
- Processed customer orders and accurately entered into order system.
- Completed sales transactions, including all accepted forms of payment.
- Demonstrated knowledge and applied proper food handling standards.
- Maintained a clean and well-organized counter to attract customers.
- Managed multiple tasks in high-volume environment.
Retail Cashier
G.H. Bass & Co
04.2018 - 06.2018
- Educated customers on promotions to enhance sales
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Kept shelves stocked with popular items by tracking trends and requesting new orders.
Education
GED -
Truckee High School
Truckee, CA06.2019
Esthetician
International Academy of Style
Reno, NV2022
Skills
- Bilingual
- Fluent in Spanish
- Adaptability
- Customer service oriented
- Strong work ethic
- Accurate money handling
- Well-organized
- Stocking and replenishing
- New hire training
- Social perceptiveness
- Outgoing and energetic
Timeline
Lash Artist/Licensed Esthetician
Feather Spa & Boutique
03.2024 - Current
Barista
Starbucks
12.2020 - 09.2021
Seasonal Associate
Kohl's Reno West
11.2019 - 01.2020
Fine Dining Server
Martis Camp Lodge and Golf Course
01.2019 - Current
Retail Cashier
G.H. Bass & Co
04.2018 - 06.2018
Counter Server
Village Pizzeria
01.2015 - 12.2018
GED -
Truckee High School
Esthetician
International Academy of Style
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