Nayeli Cruz
Cleveland ,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Offering strong foundation in communication and interpersonal skills, with genuine interest in customer satisfaction and problem-solving. Brings commitment to learning and adaptability, quickly grasping new concepts and systems. Ready to use and develop exceptional listening and conflict resolution skills in Customer Service Specialist role.
Overview
3
3
years of professional experience
Work History
Dental Assistant
Hudec
09.2024 - Current
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Customer Service Specialist
CFNA
02.2023 - 04.2024
- Provided excellent customer service by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Offered resolutions to de-escalate calls and solve customer issues.
- Collected deposits or payments and arranged for billing.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified opportunities to improve policies and procedures related to customer service operations.
Insurance Customer Service Representative
Medical Mutual
01.2022 - 06.2022
- Greeted customers and provided prompt, courteous service.
- Verified accuracy of customer data entered into the system.
- Provided quotes on various types of insurance policies.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Checked documentation for appropriate coding, catching errors and making revisions.
Environmental Services Housekeeper
Cleveland Clinic
07.2021 - 01.2022
- Greeted visitors warmly upon entering the facility; provided directions or assistance when necessary.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Education
Associate of Arts -
Bard High School Early College
Cleveland, OH05-2020
Skills
- Teamwork and Collaboration
- Computer Skills
- Positive Attitude
- Effective Communication
- Critical thinking
- Call center experience
- Active listening
- Customer service
Languages
Spanish
Limited Working
Timeline
Dental Assistant
Hudec
09.2024 - Current
Customer Service Specialist
CFNA
02.2023 - 04.2024
Insurance Customer Service Representative
Medical Mutual
01.2022 - 06.2022
Environmental Services Housekeeper
Cleveland Clinic
07.2021 - 01.2022
Associate of Arts -
Bard High School Early College
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