Nayeli DeLeon
Las Vegas,NV
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Caesars Palace Hotel And Casino
LAS VEGAS , NV
07.2024 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Count reconcile drawer
- Checking guest in and out in an efficient and friendly manner
- Giving recommendations for guest and creating a memorable experience
Inventory Control Specialist
Caesars Palace Hotel And Casino
Las Vegas, NV
03.2018 - 03.2020
- Organized and maintained detailed documentation related to all inventory processes.
- Analyzed current inventory systems and identified areas for improvement or optimization.
- Responded quickly to changes in customer demand patterns or production schedules.
- Collaborated with other departments such as sales, marketing, and finance to ensure proper inventory control measures are taken.
- Developed strategies to reduce excess inventory and improve overall efficiency.
- Managed a team responsible for day-to-day operations associated with the company's warehousing activities.
- Entered information into system to update status reports.
Front Desk Trainer
Caesars Palace Hotel And Casino
Las Vegas , NV
03.2015 - 03.2018
- Mentored new employees on the use of the reservation system and other software applications used at the front desk.
- Observed front desk personnel during their shifts to provide feedback, guidance and coaching on customer service skills.
- Facilitated workshops on topics such as conflict resolution, problem solving and time management skills.
- Provided support in organizing special events like conferences or conventions held at the hotel premises.
- Collaborated with Human Resources Department in recruiting new hires for positions at the Front Desk.
- Developed and implemented comprehensive training program for front desk staff to ensure consistency in service delivery.
- Assisted in developing standard operating procedures for common tasks performed by front desk employees.
- Organized role-playing activities to simulate real customer situations and reinforce customer service techniques.
- Conducted regular briefings with front desk staff to review procedures, policies and standards of service.
- Scheduled classes based on availability of classrooms, equipment or instructors.
Education
ASSOCIATE -
HERRITAGE COLLEGE
Las Vegas, NV08-2006
High School Diploma -
Rancho High School
Las Vegas, NV06-2002
Some College (No Degree) - EDUCATION
UNLV
Las Vegas, NVSkills
- Information Protection
- Safety and security procedures
- Guest Relations
- Report Generation
- Room assignments
- Transportation information
- Sales expertise
- Customer Service
- Training and mentoring
- POS Systems
- Problem-solving skills
Accomplishments
- EMPLOYEE OF THE MONTH COMPANY WIDE ,3 TIMES
Timeline
Front Desk Agent
Caesars Palace Hotel And Casino
07.2024 - Current
Inventory Control Specialist
Caesars Palace Hotel And Casino
03.2018 - 03.2020
Front Desk Trainer
Caesars Palace Hotel And Casino
03.2015 - 03.2018
ASSOCIATE -
HERRITAGE COLLEGE
High School Diploma -
Rancho High School
Some College (No Degree) - EDUCATION
UNLV
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