Nayeli Delgado
Las Vegas
Summary
Detail-oriented with hands on experience in bookkeeping, data entry, customer service, and financial reporting. Strong technical skills in Excel and QuickBooks, combined with the ability to work independently and efficiently.
Overview
7
7
years of professional experience
Work History
Bookkeeper
Esperanza Construction
St. George
01.2023 - 04.2026
- Managed invoicing and payroll processing, overseeing accounts payable and receivable in QuickBooks and Excel for effective financial tracking.
- Enhanced accuracy of financial records while managing day-to-day financial tracking operations in QuickBooks and Excel, ensuring precise data entry.
- Reconciled bank statements with company accounts to maintain accurate financial standing.
- Entered and updated data into company databases accurately.
- Assisted with file management to ensure organized records.
- Assisted in onboarding new hires and provided orientation materials to employees.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
Call Center Representative/ Answering Service
Apello
St. George
02.2021 - 12.2022
- Managed high volume of diverse calls, addressing medical inquiries and product satisfaction issues to ensure customer needs were met.
- Delivered exceptional customer service by addressing inquiries, resolving problems, and maintaining accurate records.
- Coordinated customer inquiries via phone and email, providing timely and effective responses to enhance customer experience.
- Demonstrated strong problem-solving skills and adherence to confidentiality and industry regulations, ensuring effective and professional interactions.
- Recorded customer interactions in customer relationship management system, maintaining accurate and up-to-date information for future reference.
Front and Back Desk Receptionist
Family Health Care
St. George
02.2019 - 01.2021
- Managed patient check-in and check-out procedures, ensuring timely service delivery.
- Scheduled appointments and coordinated with healthcare providers for optimal patient flow.
- Answered phone calls, addressed inquiries, and directed patients to appropriate resources.
- Verified insurance information and collected payments, facilitating smooth billing processes.
- Guided patients in completing necessary forms and documentation, enhancing onboarding experience.
Education
Bachelor of Science - Accounting
Utah Tech University
St. George, UT06-2027
Skills
- Communication
- Teamwork
- Data entry accuracy
- Customer service
- Good Telephone Etiquette
- Microsoft Office
- Microsoft Excel
- Spanish Speaking
Timeline
Bookkeeper
Esperanza Construction
01.2023 - 04.2026
Call Center Representative/ Answering Service
Apello
02.2021 - 12.2022
Front and Back Desk Receptionist
Family Health Care
02.2019 - 01.2021
Bachelor of Science - Accounting
Utah Tech University