Summary
Work History
Education
Skills
Languages
Timeline
Generic

Nayeli Esquivel-Castro

Tacoma

Summary

Dynamic team leader with a strong background in coaching and mentoring with experience in retail operations. Known for attention to detail and effective problem-solving skills, contributing to improved customer satisfaction and streamlined processes. Ready to leverage expertise to enhance team performance and drive store success.

Work History

Nike Factory Store

Sales Associates
Spokane, WA
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Store Lead

Eagle Store
Cheney, WA
  • Analyzed inventory processes and established management strategies to ensure optimal stock levels and decrease shrinkage.
  • Performed systematic evaluations of store displays aimed at improving product visibility and fostering customer interaction.
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff, fostering a culture of teamwork and accountability.

Shift Leader

Popeyes Lousiana Kitchen
Spanaway, WA
  • Supervised team operations to ensure adherence to quality standards and service excellence.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Trained new staff in food safety protocols and customer service techniques.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Education

Bachelor of Arts - Communications And Leadership

Eastern Washington University
Cheney, WA
06-2025

Skills

  • Team leadership
  • Attention to detail
  • Coaching and mentoring
  • Passion for fashion
  • Friendly, positive attitude
  • Sales techniques
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Calm under pressure
  • Dependable and responsible

Languages

English
Spanish

Timeline

Nike Factory Store

Sales Associates

Store Lead

Eagle Store

Shift Leader

Popeyes Lousiana Kitchen

Bachelor of Arts - Communications And Leadership

Eastern Washington University

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