Nayeli Garcia
King City,CA
Summary
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
3
3
years of professional experience
Work History
Patient Access Rep/ER Clerk
Mee Memorial Hospital
King City, CA
08.2024 - Current
- Greet patients/clients
- Answering phone from multiple different lines, direct calls to the correct extension
- Schedule appointments from referring clinics/facilities and correct referrals
- Respond to emails within an acceptable time frame
- Handle patient charts/ maintain accurate records
- Adapt quickly to new tasks
- Handle busy foot traffic while maintaining calm at the front desk
- Check in patients and confirm patient information is correct and up to date
- Call insurance to verify patients eligibility and benefits before their exam.
Receptionist/ Front Desk
King City Glass
King City, CA
06.2023 - 08.2023
- Answering phone calls/emails
- Scheduling
- Checking voicemails
- Filing
Seasonal Cellar Tech
Delicato Monterey Winery
King City, CA
08.2022 - 10.2022
- Weighed the loaded semi trucks on the scale into the winery and weighed them coming out of the winery
- Input data onto the corresponding website
- Kept track of all the grape trucks coming in on paper and on the data website.
- Called out the truck into the walkie talkie.
Education
LVN -
Cuesta College
Paso Robles, CA07-2027
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King City High School
King City, CA06.2021
Skills
- Technical: Word, Excel, Outlook, Cerner, Luma
- HIPAA compliance
- Insurance verification
- Registration and admissions
- Phone and email etiquette
Languages
Spanish- fluent in writing, reading, and speaking.
Hobbies and Interests
Customer Service
Cooking/Baking
Timeline
Patient Access Rep/ER Clerk
Mee Memorial Hospital
08.2024 - Current
Receptionist/ Front Desk
King City Glass
06.2023 - 08.2023
Seasonal Cellar Tech
Delicato Monterey Winery
08.2022 - 10.2022
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King City High School
LVN -
Cuesta College