Nayeli Grano

Personal and professional experience with involvement in the Foster Care System: working with English and Spanish speaking families; assisting Social Workers two and three as a Social Worker 1 assisting with their client caseload-transport: Children, Families, etc.; Research for various types of community resources, administer drug test: oral and urine; supervise visits; assist in ordering bus passes; drop of bus passes, clothes, diapers, wipes, backpacks, shoes, lunch bags, groceries etc. to families; assist in administering unannounced home visits and school visits; providing assistance to parents finding jobs, food, shelter, clothing etc.; assist in shopping at Burlington, amazon etc for families; filing; enter notes in CWS/CMS; Participate in Child Family Team Meeting (CFT); attend court hearings; assist in translating for Spanish speaking family members, assist in monthly contact meetings with clients; participate in transporting clients to appointments such as to school, dentist, doctor and court appointments; participate in meetings with client’s support team to evaluate the clients needs and come up with the best recommendations to best direct the managing of the case; apply basic principles and techniques of social worker in all my interactions with families and their case team members; Use motivational interviewing techniques at CFT meetings to engage with families to learn about their stories, barriers and needs to then offer guidance, support, recommendations and resources; Assist in removals; have knowledge of community resources, refer clients to and assists in utilizing appropriate community resources such as The Hub, Bill Wilson Center, Seneca, WRAP supportive services, career development unit employment services; assist clients in applying for various community resources; prepare documents, reports and correspondence in a timely manner, request documents from various agencies; assist social workers in obtaining and completing various forms to refer clients to WRAP services, employment and/or housing resources; Access CWS/CMS for case and contact information look up; contact other counties to retrieve client’s child welfare case history (and report history); contact law agencies to obtain criminal records; have knowledge of existing socio-economic conditions, basic principles of social work, interviewing techniques, effective methods for handling emotional, irate or distressed people; knowledge of computer applications such as word processing, spreadsheet and/or databases; learn and interpret complex laws, policies and procedures, speak and write effectively; communicate effectively and sensitively with individuals representing diverse cultures and backgrounds, prepare and present accurate and effective reports; respond to a crisis; Follow standard office procedures and practices and use standard office equipment; Establish and maintain effective and harmonious working relationships in a team environment with staff members and the public of diverse ethnic and socioeconomic backgrounds; Use computer applications such as Google Docs, MS Word, PP, Excel; handle confidential information; Maintain professional ethics and personal boundaries, Develop and maintain the confidence and cooperation of traumatized individuals from diverse circumstances and ethnic backgrounds, Adhere to strict confidentiality guidelines, laws and regulations, Work independently under stressful conditions and maintain good judgment

Worked under direct supervision in support of office operations, provided supportive services to different departments, performed a variety of routine and standardized clerical work within strict procedural guidelines with limited opportunities to exercise independent judgment, Assisted and directed visitors and callers to the appropriate personnel, Light filing, making copies, mail sorting and distribution, provided customer service at front desk for incoming visitors and phone calls; Followed confidentiality guidelines in order to maintain confidentiality; Uploaded and distributed case evidence, Worked on court calendar-maybe emergency or stressful depending on the court's date and time, upload and distribute subpoenas, generate and send out victim protective orders, upload files to CIBERLAW etc., CIJIC certified, used Criminal Justice computer system databases, used discretion and judgment in the handling of sensitive and confidential information; Filing/pulling priors files for attorneys; used computer applications such as word processing, spreadsheet, and/or database; Established and maintained cooperative working relationships with all levels of professional, administrative, and support personnel; Maintained professional ethics and personal boundaries; CIJIC certified; Adhered to strict confidentiality guidelines, laws and regulations, Researched; Prepared and maintained clear, concise and accurate correspondence, reports, records and other written materials; Worked independently under stressful conditions and maintained good judgment; On behalf of the District Attorney's office aided Deputy District Attorneys. Created Truancy Court Calendars; Attended truancy court on behalf of the District Attorney's office to aid the Deputy District Attorney; Attended truancy meetings before court with the Deputy District Attorney, the child's family and the child's school; Uploaded court notes to the Truancy unit's database; Created and mailed out letter's to families on behalf of the Truancy unit and temporary restraining orders.

Personal and professional experience with involvement in the foster care system as an intern for The Dually Involved Youth Unit (DIY), I shadowed, assisted and supported DIY social workers with managing their client caseload. Participated in Child Family Team Meeting (CFT), court hearings, monthly contact meetings with clients, transporting clients, delivering needed items to clients. I Participated with social workers in transporting DIY clients to appointments such as to school, and court appointments. I Participated in CTF meetings with the DIY client’s support team to evaluate the youth’s needs and come up with recommendations to best direct the managing of the case. During my DIY internship I learned about and applied the basic principles and techniques of social workers in all my interactions with DIY youth, their case team members and their families. Used motivational interviewing techniques at CFT meetings to engage with youth, learn about their stories, barriers and needs, to then offer guidance, support, recommendations and resources. Gathered knowledge of community resources and referred clients to and assists in utilizing appropriate community resources such as The Hub, Bill Wilson Center, Seneca, WRAP supportive services, career development unit, employment services etc. Participated in team meetings where social workers review cases with their supervisor and other social workers. I have observed and I am familiar with workers needing to consult with their supervisors to then refer youth to other staff when needs of client are beyond the level of competence or area of responsibility. Participated in extracurricular groups where workers from DFCS got together to talk about things that are happening in our society that are affecting us personally or professionally. Prepared documents, report and correspondence in a timely manner, such as travel request documents, referral resource requests and training material. Assisted DIY social workers in obtaining and completing various forms to refer clients to WRAP services, employment and/or housing resources. Contacted with other counties to retrieve client’s child welfare case history (and report history). Gathered knowledge of existing socio-economic conditions, basic principles of social work, interviewing techniques, effective methods for handling emotional, irate or distressed people, computer applications such as word processing, spreadsheet and/or database. I established and maintained rapport with clients, learned and interpreted complex laws, policies and procedures, speak and write effectively, Interviewed and communicated effectively and sensitively with individuals representing diverse cultures and backgrounds, prepared and presented accurate and effective reports. Followed standard office procedures and practices, used standard office equipment. Established and maintained effective and harmonious working relationships in a team environment with staff members and the public of diverse ethnic and socioeconomic backgrounds. Used computer applications such as Google Docs, MS Word, PP, Excel Handled confidential information, Maintained professional ethics and personal boundaries, Developed and maintained the confidence and cooperation of traumatized individuals from diverse circumstances and ethnic backgrounds, adhered to strict confidentiality guidelines, laws and regulations, Referred individuals to relevant community and State resources as needed, Interviewed effectively to elicit personal information and assess clients' needs, Prepared and maintained clear, concise and accurate correspondence, reports, records and other written materials, Worked independently under stressful conditions and maintained good judgment