Nayeli Guzman Gallegos
HILLSBORO,OR
Summary
I am a Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced environments , including a call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls and a large volume of outbound calls as well. I am very proficient in using multiple software as needed on multiple monitors.
Overview
3
3
years of professional experience
Work History
Nail Technician
Self Employed
11.2020 - 05.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Demonstrated dynamic customer service by responding to customer inquiries.
Customer Service Representative
Royal Moore Auto Center
05.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Schedule companies clients in for auto services and repairs
- Relay messages from customer to manager / service advisors
- Make a minnimun of 100+ outbound calls while taking inbound calls
- Use multiple screens and websites at a time to check for reacalls/ look up clients records / check outbound caller and etc ( software used : zonic, autoloop, tis, subarunet, word, exel, google docs etc. )
- Responded to customer requests for products, services, and company information.
Deli Clerk
Safeway
05.2020 - 08.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Glencoe High School
Hillsboro, ORAssociate of Science - Nursing
Portland Community College
Portland, OR06.2026
Skills
- Team Collaboration
- Shape Nails
- Improvement Plans
- Client Checkout
- Microsoft PowerPoint
- Customer Service
- Conflict Resolution
- Computer Proficiency
- Data Evaluation
- Proofreading
- Microsoft Word
- Grammar Understanding
- Information Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Royal Moore Auto Center
05.2022 - 11.2022
Nail Technician
Self Employed
11.2020 - 05.2023
Deli Clerk
Safeway
05.2020 - 08.2020
High School Diploma -
Glencoe High School
Associate of Science - Nursing
Portland Community College
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