NAYELI HERMENEGILDO
Mt Pleasant,NC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Tcos Reactive Planner
Coke Consolidated
11.2022 - Current
- Maintained quality standards and monitored work for corrective action
- Delegated work settings, priorities, and goals
- Communication among customers, equipment services team members, and other cross-functional partners to ensure alignment on the timing of scheduled work
- Organizational, prioritization, and decision-making skills
- Work independently, and within a team environment
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Recognized potential issues with inventory and quality control and engineered changes.
- Evaluated proposals from vendors and contractors, selecting those that provided optimal value while meeting project requirements.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
Team Lead
Saddle Creek Logistics
06.2015 - 02.2021
- Monitored team progress and enforced deadlines
- Delegated daily tasks to team members to optimize group productivity
- Highly motivated to self-starter with strong teaching, active listening, and coordination ad equipment selection skills
- Cleaning work areas before and after shift
- The willingness to be productive by performing
Bilingual Customer Service Representative
Convergys
03.2014 - 05.2015
- Processed customer account changes with proprietary software
- Updated databases with new and modified customer data
- Maintained and tracked accurate Onstar data computer systems
- Advanced foreign-language abilities to support customers' needs
- Handled translation calls with open and clear communication skills
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06.2013
Skills
- Customer Service
- Bilingual
- Decision Making
- Detail-Oriented
- Problem-Solving
- Project Management
- Customer Focus
- Data Management
Timeline
Tcos Reactive Planner
Coke Consolidated
11.2022 - Current
Team Lead
Saddle Creek Logistics
06.2015 - 02.2021
Bilingual Customer Service Representative
Convergys
03.2014 - 05.2015
High School Diploma -
Central Cabarrus High School
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