Nayeli Del Carmen Hernández Montiel
Resumen profesional
Specialized coaching for talent development and professional performance improvement.
Support for leaders and teams to enhance personal development and reach their full potential.
Demonstration of exceptional leadership and change management skills.
Team motivation to achieve goals and foster high performance.
Active listening applied to generate positive and sustainable change.
Datos destacados
16
16
years of professional experience
7
7
years of post-secondary education
Experiencia
Coach Small Business
Corporate Servicing Networking AMEX
México
12.2023 - Actual
• Designing workshops to enhance individual and group skills. (FUSE curriculum and training, and 5 New Hires classes as Head Coach)
• Create group coaching sessions to promote team cohesion. (Brainstorms)
• Developing personalized coaching plans based on team needs. (CFR - VIBES implementation)
• Conducting diagnostics to identify areas for improvement within the team. (Monitoring, escalation resolution - Training and Coaching)
• Creating data analyses to present opportunities for improving operational results. (Customer Pulse - Presenting results for Pato Mendoza, Ricardo Medina, Fernando Cabrera, Ale Mier, Ximena Morales, Carolina Perdomo, Cristy Manterola, Mahsa Mn)
• Networking with business areas to align strategies that impact profitability. (GLKM - 3ershift CEN - SAC - Merchant - Business)
• Interacting in communication and developing additional strategies for growth and engagement. (Level Up)
CCP - CSN / CEN
AMEX Corporate Cards - Consumer Servicing
México
02.2008 - 12.2023
• Problem-solving and incident management.
• Top performer in different servicing areas (PA Servicing, Corporate Card Member Services, Card Replacement Unit, 100 Days Telemarketing)
• Top-tier results in Value Generation areas.
• Backup for operational leaders
• Head coach for different New Hire cohorts.
• Participant in Development and Engagement initiatives across different areas of the company.
Formación
Leadership and personnel management Diploma - Human Resources
Elevaria
Mexico 01.2007 - 12.2007
Graphic Designer Degree -
Universidad Tecnológica de México
08.2003 - 12.2006
Intermediate English Teachers Training Course -
Academia Maddoxx
México 09.2000 - 07.2003
Enfatiza tus habilidades clave
- Development of results-oriented strategic planning
- Application of effective teaching methodologies to maximize learning by different creative tools
- Leadership and team motivation through a positive and influential approach
- Development of clear and assertive communication to foster collaboration
- Promotion of teamwork to achieve common goals
- Performance analysis to identify areas for improvement and optimization
- Strong analytical skills and rapid strategic decision-making
Throughout my career, I have received recognitions such as: Blue Value Box Rewards (2025, awarded by Pato Mendoza), Tribute Awards (2024), The Number One (2024-2025), Annual Best Performer (2018), and The Key of Service (CEN)
2024 Evaluation - G1L1
Cronología
Coach Small Business
Corporate Servicing Networking AMEX
12.2023 - Actual
CCP - CSN / CEN
AMEX Corporate Cards - Consumer Servicing
02.2008 - 12.2023
Leadership and personnel management Diploma - Human Resources
Elevaria
01.2007 - 12.2007
Graphic Designer Degree -
Universidad Tecnológica de México
08.2003 - 12.2006
Intermediate English Teachers Training Course -
Academia Maddoxx
09.2000 - 07.2003