Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Nayeli J Diaz

Bellingham

Summary

Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

12
12
years of professional experience
1
1
Certification

Work History

VLR Clerk

Skagit Auto Licensing
10.2024 - Current
  • Handled 300+ customer inquiries weekly via phone and email, consistently exceeding satisfaction targets.
  • Resolved complex licensing issues using analytical and problem-solving skills.
  • Delivered fast, friendly service while processing applications, renewals, and documentation.
  • Maintained high attention to detail and time management in a high-volume environment.


Cashier/ Stocker

Holiday Market
09.2023 - 10.2024
  • Prepared and served food efficiently while maintaining cleanliness and food safety standards.
  • Provided prompt and courteous service to customers in a fast-paced retail environment.
  • Stocked and organized merchandise to ensure optimal store presentation.

Shift Manager/ General Manager in Training

Popeyes Louisiana Kitchen
02.2021 - 07.2022
  • Trained and mentored team members on service standards and operational procedures.
  • Supervised daily operations, ensuring compliance with health and safety regulations.
  • Managed team operations, shift scheduling, and employee performance.
  • Delivered exceptional customer service and maintained high standards in food safety and quality.

Leader/Supervisor

TEAM
04.2013 - 11.2015
  • Directed field workers, conducted hourly check-ins, and managed payroll distribution.
  • Mentored team members, fostering skill development and enhancing overall productivity.
  • Assisted with recruitment and training for new workers.
  • Acted as liaison between workers and company for task coordination and support.

Education

Associate of Arts -

Skagit Valley College
Mount Vernon, WA
01.2022

Skills

  • Effective multitasking
  • Proficient in Microsoft Office applications
  • Quick learner
  • Driven professional
  • Positive Attitude
  • Strong attention to detail
  • Effective time management
  • Problem-solving
  • Cash handling

Certification

ServSafe certified

LANGUAGES

English
Spanish

Timeline

VLR Clerk

Skagit Auto Licensing
10.2024 - Current

Cashier/ Stocker

Holiday Market
09.2023 - 10.2024

Shift Manager/ General Manager in Training

Popeyes Louisiana Kitchen
02.2021 - 07.2022

Leader/Supervisor

TEAM
04.2013 - 11.2015

Associate of Arts -

Skagit Valley College

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