Nayeli Maiza
Cape Coral,FL
Overview
5
5
years of professional experience
Work History
Costumer Service
Winn Dixie Supermarket
01.2025 - Current
- Expedited checkout process for efficient customer service during peak hours.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service to internal and external customers.
- Worked with customer service to handle escalated customer issues.
- Managed registration process efficiently, providing excellent customer service to attendees.
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Provided friendly and attentive customer service, resulting in repeat patronage.
Assintent Manager
Dunkin' Donuts Franchising
05.2020 - 12.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Cashier Costumer Servise
Walmart
03.2023 - 07.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
12 -
Golden Gate High School
Naples, FL05.2019
Timeline
Costumer Service
Winn Dixie Supermarket
01.2025 - Current
Cashier Costumer Servise
Walmart
03.2023 - 07.2023
Assintent Manager
Dunkin' Donuts Franchising
05.2020 - 12.2024
12 -
Golden Gate High School
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