Overview
Work History
Education
Timeline
Generic

Nayeli Maiza

Cape Coral,FL

Overview

5
5
years of professional experience

Work History

Costumer Service

Winn Dixie Supermarket
01.2025 - Current
  • Expedited checkout process for efficient customer service during peak hours.
  • Provided excellent customer service, addressing guest concerns promptly and professionally.
  • Provided exceptional customer service to internal and external customers.
  • Worked with customer service to handle escalated customer issues.
  • Managed registration process efficiently, providing excellent customer service to attendees.
  • Delivered exceptional customer service, ensuring repeat business and client loyalty.
  • Provided friendly and attentive customer service, resulting in repeat patronage.

Assintent Manager

Dunkin' Donuts Franchising
05.2020 - 12.2024


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Cashier Costumer Servise

Walmart
03.2023 - 07.2023
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

12 -

Golden Gate High School
Naples, FL
05.2019

Timeline

Costumer Service

Winn Dixie Supermarket
01.2025 - Current

Cashier Costumer Servise

Walmart
03.2023 - 07.2023

Assintent Manager

Dunkin' Donuts Franchising
05.2020 - 12.2024

12 -

Golden Gate High School

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Nayeli Maiza