Nayeli Martinez
Lawndale,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
3
3
years of professional experience
Work History
Sales Customer Satisfaction
Auto Zone Auto Parts
06.2024 - Current
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Verified delivery schedules and processes.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Opening and closing the store.
Think Together
Substitute Program Leader
02.2023 - 09.2023
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials.
- Monitored students during transitional and non-class times such as lunch periods, recess and afterschool program.
- Operated DVD players and projectors during lessons.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Enforced school and class rules to maintain order in classroom.
- Developed creative instructional strategies to keep students engaged and motivated.
- Collaborated with other educators to plan and review instruction.
- Distributed textbooks, workbooks, papers and pencils to students.
- Developed and implemented behavior management plans for students with challenging behavior.
Allied Universal Planet Security
USHERING
09.2022 - 01.2023
- Maintained composure when communicating alarming circumstances to authorities, executives, staff and public, calmly ushering individuals to safety.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
- Collaborated with team members for optimal project execution, adhering to safety standards and regulations.
MTZ Performance Auto
Customer Service Representative
05.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
New Millennium Secondary
Gardena, CA05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Multitasking and Organization
- Discipline
- Safety and security procedures
- Word Processing
- Paperwork Processing
- Delivery Scheduling
- Appointment Scheduling
- Client Relations
- Order Processing
- Excellent Communication
- Customer Relations
- Multitasking
Timeline
Sales Customer Satisfaction
Auto Zone Auto Parts
06.2024 - Current
Think Together
Substitute Program Leader
02.2023 - 09.2023
Allied Universal Planet Security
USHERING
09.2022 - 01.2023
MTZ Performance Auto
Customer Service Representative
05.2021 - 08.2022
High School Diploma -
New Millennium Secondary
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