Nayeli Martinez
White Plains,NY
Summary
Dynamic leader with proven expertise in customer service and money handling, honed at Belk Department Store and beyond. Excelled in team leadership and decision-making, significantly enhancing customer satisfaction and operational efficiency. Skilled in fostering high-performance teams, demonstrating exceptional time management and task delegation.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Belk Department Store
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment
Manager
Dunkin' Donuts
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier
McDonald's Restaurant
02.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School
Habersham
05.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Task delegation
Languages
Spanish and English
Native or Bilingual
Timeline
Cashier
McDonald's Restaurant
02.2019 - Current
Assistant Manager
Belk Department Store
Manager
Dunkin' Donuts
High School
Habersham
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