Nayeli Martinez
Fort Collins,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Circle K
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Seasonal Small Business Manager
Vp Cleaning Services
05.2024 - 08.2024
- Oversaw hiring processes to ensure the recruitment of talented professionals capable of contributing to company success.
- Streamlined inventory management systems, resulting in reduced waste and improved cost control.
- Enhanced small business efficiency by implementing optimized operational processes and procedures.
- Managed financial aspects of the small business, including budgeting, forecasting, and expense tracking to ensure profitability.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Independent Dog Care Provider
Nayeli Martinez
09.2020 - Current
- Participated in ongoing professional development opportunities to stay current with best practices in the dog care industry.
- Provided consistent updates on each dog''s progress at the facility, fostering trust and confidence in our services among clients.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Provided exceptional care for dogs, administering medications as needed and following dietary restrictions.
- Built strong relationships with clients by maintaining open communication and addressing any concerns promptly.
Barista Trainer
Loftea Cafe
11.2019 - 09.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor of Science - Business Management/Interior Architecture
Colorado State University
Fort Collins, CO05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Business development
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seasonal Small Business Manager
Vp Cleaning Services
05.2024 - 08.2024
Customer Service Representative
Circle K
12.2022 - Current
Independent Dog Care Provider
Nayeli Martinez
09.2020 - Current
Barista Trainer
Loftea Cafe
11.2019 - 09.2020
Bachelor of Science - Business Management/Interior Architecture
Colorado State University
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