Nayeli Moreno
Des Moines
Summary
I am very compassionate and vulnerable when it comes to relating with others. I am a fast pace learner and always take accountability. I am driven to succeed in tasks that I am assigned in order to grow personally in life even if mistakes are made.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Online Shopper
Hy-Vee
Des Moines
04.2025 - 10.2025
- Selected and gathered products based on customer orders.
- Assisted customers with inquiries and product recommendations.
- Maintained cleanliness and organization of shopping areas.
- Ensured timely fulfillment of online orders for delivery or pickup.
- Inspected items for quality before packing for shipment.
- Provided feedback to improve service efficiency and customer satisfaction.
- Created detailed product descriptions to help customers understand the features of each item.
- Implemented strategies for improving customer satisfaction ratings.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Cashier
Hy-Vee
Des Moines
05.2024 - 10.2025
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and displays.
- Collaborated with team members to ensure smooth store operations.
- Managed customer complaints with professionalism and courtesy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
East High
Des Moines, IASkills
- Order fulfillment
- Product selection
- Transaction processing
- Customer inquiries
- Time management
- Effective communication
- Attention to detail
- Cash handling
- Decision-making
- Strong interpersonal skills
- Customer relations
- Customer service
- Answering phones
- Organizational skills
- Excellent communication
Languages
Spanish
Limited
Timeline
Online Shopper
Hy-Vee
04.2025 - 10.2025
Cashier
Hy-Vee
05.2024 - 10.2025
East High