Nayeli Osorio
Rancho Santa Margarita,CA
Summary
Payroll Team Lead with experience supporting 500+ employees, using ADP Workforce Now to process payroll, reconcile records, and manage tax withholding, garnishments, and employee documentation with accuracy.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Payroll Team Lead
Oconnell Landscape Maintenance
Rancho Santa Margarita, CA
10.2023 - Current
- Supported payroll processing for 500+ employees by entering employee hours and timesheet data.
- Processed wage garnishments for state tax obligations and child support orders.
- Used ADP Workforce Now to assist with payroll tasks.
- Prepared and processed new-hire packets to support onboarding.
- Assisted with employee tax withholding updates, including W-4 and EDD forms.
- Entered employee pay rate changes and raises after receipt of approved documentation.
- Maintained organized payroll records and filed employee documentation accurately.
- Prepared manual checks for employees who were discharged, laid off, or resigned voluntarily.
- Handled employee paperwork with care and kept records current and accurate.
Title Specialist
National Auto Loan Network
Tustin, California
05.2021 - 10.2023
- Processed vehicle titles for multiple lenders and submitted title documents to DMVs daily.
- Verified lien information on customer titles by communicating with lenders via phone and email, facilitating smoother title transactions.
- Reviewed title documents for accuracy before submission to DMV.
- Contacted DMVs to obtain missing details and resolve title processing issues.
- Entered customer information into internal systems, ensuring data accuracy for streamlined title processing.
- Organized lien packets and maintained accurate filing systems to support efficient title processing operations.
Data Entry Clerk
Portfolio
Lake Forest, California
06.2020 - 11.2021
- Created and uploaded loan servicing files for subservicer submission.
- Processed scanned closing packages and uploaded same day received.
- Worked with imaging team to index loan documents for funded files.
- Sorted and arranged documentation for investor delivery, facilitating efficient delivery processes.
- Received and scanned loan documents post-closing to ensure timely processing.
Customer Service /Office Administrative Assistant
Mesa Garage Doors
Anaheim, California
09.2016 - 01.2019
- Handled customer calls regarding products and deliveries, routing inquiries to appropriate departments for resolution.
- Communicated with customers by phone and email about pickups and installations.
- Managed order paperwork, tracked invoices, processed payments, and entered transactions into company systems for accurate record-keeping.
- Developed estimates and coordinated project details with clients and sales associates to ensure clarity and satisfaction.
- Used Microsoft Excel, Outlook, and Word for administrative tasks and correspondence.
- Procured office supplies from vendors to ensure adequate stock levels. and maintained organized inventory records.
Education
High School Diploma -
Valley High School
Santa Ana06-2011
Skills
- Payroll processing
- ADP Workforce Now
- Payroll reconciliation
- Tax withholding
- Garnishment processing
- Employee records
- Problem solving
- Attention to detail
Languages
English
Professional
Spanish
Professional
Timeline
Payroll Team Lead
Oconnell Landscape Maintenance
10.2023 - Current
Title Specialist
National Auto Loan Network
05.2021 - 10.2023
Data Entry Clerk
Portfolio
06.2020 - 11.2021
Customer Service /Office Administrative Assistant
Mesa Garage Doors
09.2016 - 01.2019
High School Diploma -
Valley High School