Nayeli Panek
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant III
Rush University Medical Center
Chicago
06.2022 - Current
- Schedule all faculty meetings and coordinate arrangements for guests and speakers
- Assist 20 providers with travel plans, and travel reimbursement to ensure expenses are paid in full promptly
- Process payment of invoices, check requests, and purchase orders
- Support the Oncology team with all supply requests to ensure they have the supplies they need
- Manage the conference rooms in the Oncology department to avoid conflicts with other departments.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Tracked and submitted over 20 employee timesheets to prepare for payroll processing.
Administrative Coordinator
Northwestern Memorial Healthcare
02.2020 - 05.2022
- Provided administrative support to the Director of Revenue Cycle, 11 Managers, and their teams
- Assisted over 100 department members and resolved employees' various issues when needed
- Maintained department schedules by coordinating calendars for department personnel
- Arranged meetings, conferences and teleconferences with other Directors and VPS
- Created and processed purchase orders
- Ordered and maintained all office supplies
- Uphold a strict level of confidentiality
- Established myself as the 'to-go' person for revenue cycle support
- Coordinated and assisted with work-from-home projects and ordered equipment for employees.
- Provided assistance during special projects or events as needed.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Answered phone calls, provided information and connected callers to appropriate personnel.
Patient Service Representative
Northwestern Medicine
12.2017 - 02.2020
- Liaison between patients and providers in a high-volume environment, 300+ patients Daily, as well as translation for patients (English/Spanish)
- Confirmed and updated patient's insurance, copays, and benefits data
- Translated sensitive patient data into code for input into Epic medical software
- Managed entry and consolidation of sensitive patient data into medical software
- Maintained relationships with third-party providers to confirm patient's insurance, copays, and benefits data
- Optimized scheduling of inpatient/outpatient procedures /medical providers to maximize clinic efficiency.
Team Lead
The Hershey Company
04.2017 - 12.2018
- Assembled an effective team of 8 for guerilla marketing events to showcase product benefits and features
- Scheduled and confirmed Vendor status at events for the greater Chicago area
- Managed entry and consolidation of event metrics and feedback
- Scheduled team members for various outings and perform training
- Created measurable product awareness through marketing events
- Incorporate new offerings and policies to pitch sales to maximize sales revenues and return business.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Identified opportunities for process improvements, implementing changes when required.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Education
Bachelors - Professional Studies, Applied Health Sciences
Robert Morris University
Associates - Applied Science: Health Science
Moraine Valley Community College
Skills
- PeopleSoft
- EPIC
- Sorting and Labeling
- Schedule Management
- Data Evaluation
- Medical Terminology
- Calendar Management
- Database Administration
- Reimbursements and Expense
- Invoice processing
- Ordering supplies for the department
- Recordkeeping
- Advanced MS Office Suite Knowledge
- Back Office Operations
- Spreadsheet Management
- Appointment Scheduling
- Report Writing
- Travel Coordination
- Minute Taking
- Filing
- Meeting planning
- Scheduling
- Invoice Processing
- Customer Service
- Staff Motivation
- Inventory supplies
- Multi-Line Telephone Systems
- Project Management
- Payroll and benefits administration
- [Spanish] Fluency
- Coordination
- Administrative Support
- Highly organized
References
References available upon request.
Timeline
Administrative Assistant III
Rush University Medical Center
06.2022 - Current
Administrative Coordinator
Northwestern Memorial Healthcare
02.2020 - 05.2022
Patient Service Representative
Northwestern Medicine
12.2017 - 02.2020
Team Lead
The Hershey Company
04.2017 - 12.2018
Bachelors - Professional Studies, Applied Health Sciences
Robert Morris University
Associates - Applied Science: Health Science
Moraine Valley Community College
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