Nayeli Pimentel
618 Beacon St Lowell,MA
Summary
Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
7
7
years of professional experience
Work History
Group Leader
Community Teamwork Inc.
09.2021 - Current
- Helped improve school aged children's social skills by creating daily curriculums
- Trained new team members by relaying information on company procedures and safety requirements in conjunction with site coordinators and assistant leaders.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Kept track of daily attendance
Shift Leader
SUBWAY®Restaurants
04.2017 - 08.2021
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Bank Teller
Jeanne D'Arc Credit Union
06.2020 - 06.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in line with bank security policies and on customer accounts.
Education
Bachelor of Science - Criminal Justice Focus On Homeland Security
University of Massachusetts - Lowell
Lowell, MA05.2024
US&R EXTRACTOR -
United States Army
Fort Leonard Wood, MO03.2022
74D - CBRN Specialist
United States Army
Fort Leonard Wood, MO04.2020
Skills
- Health and Safety Procedures
- Continuous Improvement
- Fluent in Spanish
- First Aid and Buddy Care
- Small Arms Proficiency
- Vehicle Inspection
- Stress Management
- Relationship Building
- Complaint Handling
- Discipline and Focus
Service
United States Army - National Guard, Methuen MA // June 2019 - Present
Middle East Tour 2022-2023
272nd Chemical Company
Essential in Operation Dragon Defender during OPERATION SPARTAN SHIELD as a CBRN Specialist ensuring subject matters in Weapons of Mass Destruction Defense Center were exchanged.
Awards
- Army Achievement Medal
Awarded for Exceptionally Meritorious Service
- Army Commendation Medal
For outstanding Performance in completing the Epic Fitness Challenge
Timeline
Group Leader
Community Teamwork Inc.
09.2021 - Current
Bank Teller
Jeanne D'Arc Credit Union
06.2020 - 06.2021
Shift Leader
SUBWAY®Restaurants
04.2017 - 08.2021
Bachelor of Science - Criminal Justice Focus On Homeland Security
University of Massachusetts - Lowell
US&R EXTRACTOR -
United States Army
74D - CBRN Specialist
United States Army
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