Nayeli Ramirez
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at leveraging analytical skills, technical skills and industry knowledge to drive impactful outcomes known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
8
8
years of professional experience
Work History
Customer Success Consultant
Lumen
01.2022 - Current
- Develop and execute customer success plans & business reviews for Large Enterprise customers
- Monitor and manage customer metrics
- Assess product adoption and address challenges
- Build strong customer relationships
- Provide thought leadership to enhance trust
- Work closely with Ecosystem
- Implement strategies for revenue retention and growth
- Define and execute renewal strategies aligned with customer needs
Customer Success Advocate
Lumen
01.2021 - 12.2021
- Manage metrics, such as health indicators, renewals/rerates, usage data, etc
- Construct and implement customer success plans for Mi Market customers
- Build relationships and trust with customers
- Address customer issues and problem solve to solutions
- Identify and target opportunities for retention and growth
- Onboard new customers and partner with appropriate teams for a successful deployment
Account Manager
CenturyLink
02.2019 - 12.2020
- Strategically sell to new customers
- Building and protecting revenue with existing customers
- Maintain a healthy sales funnel
- Identify and target cross sell opportunities through quarterly contacts and leads
- Maintain and grow healthy relationships with customers
- Process MAC orders, billing requests, maintenance tickets, etc
Telesales Representative
US Cellular
07.2017 - 01.2019
- Manage existing and new customer accounts
- Building relationships with customers and businesses
- Utilize SalesNow
- Make outgoing calls to close sales
- Identifying customer’s needs and positioning solutions for them
- Meeting/exceeding monthly quota
- Building and protecting revenue
Education
Tulsa Community College
High School Diploma -
Broken Arrow HS
Skills
- Communication
- Interpersonal skills
- Analytical thinking
- Collaborate with Ecosystem
- Customer Experience/Obsession
- Technology & data networking technical knowledge
- Decision Making
- Negotiating
- Organization
Timeline
Customer Success Consultant
Lumen
01.2022 - Current
Customer Success Advocate
Lumen
01.2021 - 12.2021
Account Manager
CenturyLink
02.2019 - 12.2020
Telesales Representative
US Cellular
07.2017 - 01.2019
Tulsa Community College
High School Diploma -
Broken Arrow HS
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