NAYELI RAMIREZ-SANTILLAN
Pomona,CA
Summary
Elevating retail experiences at Estee Lauder and Macy's, I excel in customer engagement and sales. Motivated professional with successful experience in customer service. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience. Retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Also, has finished courses at Mt. San Antonio College in learning how to properly use library databases to ensure other students use the appropriate sites in research.
Overview
3
3
years of professional experience
Work History
Retail Cosmetic Sales
Estee Lauder
12.2022 - Current
- Generated reports detailing monthly performance against established goals.
- Provided training on product features and benefits to new staff members.
- Coordinated promotional activities such as product demonstrations, special events, and sales incentives.
- Demonstrated expertise in product knowledge, customer service, and sales techniques.
- Performed regular store maintenance tasks including restocking shelves, cleaning displays.
Retail Sales Associate
Macys
11.2022 - Current
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Maintained cleanliness of work areas throughout shift according to company standards.
Education
High School Diploma -
Garey High School
05.2022
Skills
- Computer and Microsoft Office Skills
- Organizational and Planning Skills
- Teamwork and Collaboration
- Verbal and Written Communication Skills
- Facilitating Online Learning
- Order processing
- Encouraging Participation and Inclusivity
- Point of sale systems
LANGUAGES
Spanish: Bilingual
Native or Bilingual
Japanese: Intermediate, Mt. San Antonio
Elementary
Timeline
Retail Cosmetic Sales
Estee Lauder
12.2022 - Current
Retail Sales Associate
Macys
11.2022 - Current
High School Diploma -
Garey High School
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