Food Runner
The Big Texan Steak Ranch
03.2023 - 08.2023
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Monitored food temperatures and kept records of all food items.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Offered product samples, answered questions and helped customers find items.
- Processed payments for orders and provided customers with change.
- Monitored dining room and bar areas for signs of overcrowding.
