Summary
Overview
Work History
Education
References
Leadership Experience
Languages
Accomplishments
Timeline
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Nayeli Ruiz

Nayeli Ruiz

Loma Linda,CA

Summary

Dynamic professional transitioning from a successful tenure as an associate banker at JP Morgan Chase. Equipped with comprehensive knowledge in retail banking and customer service. Strong adaptability and quick learning in diverse environments.

Aiming to leverage expertise in a new role.

Overview

10
10
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Fontana, CA
08.2024 - Current
  • Facilitated customer transactions, ensuring accurate processing and compliance with banking policies.
  • Managed client accounts, delivering personalized service and efficiently resolving inquiries.
  • Collaborated with team members to enhance workflow efficiency through streamlined operational procedures.
  • Conducted financial product presentations to educate clients on available options.
  • Assisted in compliance audits, upholding regulatory standards and internal controls.
  • Monitored account activity for potential fraud, escalating concerns to appropriate departments.
  • Supported branch management with administrative tasks, including appointment scheduling and report generation.
  • Resolved complex client issues by coordinating with relevant departments for timely solutions.
  • Assisted customers by answering banking questions and recommending solutions.

Resident Manager

Startek Holding LLC.
San Bernardino, CA
05.2023 - 09.2024
  • Managed daily operations of residential facilities, ensuring compliance with regulations and standards.
  • Coordinated maintenance requests and inspections, improving response times for tenant issues.
  • Developed community engagement programs to enhance resident relationships and participation.
  • Oversaw budgeting and expense tracking for property operations, ensuring financial efficiency.
  • Analyzed resident feedback to identify improvement areas and implement strategic changes.
  • Conducted regular property assessments to maintain safety standards consistently.
  • Liaised with external vendors for landscaping and repairs, optimizing service timelines.
  • Managed tenant relations through effective complaint management and conflict resolution.

Training Coach

Burlington Coat Factory
09.2019 - 04.2020
  • Conducted training sessions for new hires on operational procedures and safety protocols.
  • Created instructional materials to improve employee understanding of warehouse systems.
  • Mentored team members in inventory management and order fulfillment accuracy.
  • Evaluated training effectiveness through feedback surveys, adjusting content to boost engagement.
  • Assisted onboarding processes, ensuring adherence to safety regulations and company policies.
  • Collaborated with management to optimize training programs, enhancing workforce productivity.
  • Delivered training programs for new employees, improving onboarding experience.
  • Facilitated workshops on safety protocols to ensure compliance with operational standards.

Support Manager

Walmart
07.2015 - 05.2017
  • Developed and maintained effective communication channels across departments for seamless operations.
  • Implemented conflict resolution strategies to foster a positive work environment.
  • Managed daily operations, ensuring efficient functioning of support department.
  • Oversaw store operations to optimize performance and enhance customer satisfaction.
  • Enhanced store appearance through cleanliness and visually appealing product displays.
  • Managed inventory control to maintain optimal stock levels and minimize excess merchandise.
  • Provided hands-on customer assistance, assessing needs and staying informed on consumer preferences.
  • Led retail associates in achieving sales targets and delivering exceptional customer experiences.

Education

Highschool Diploma -

Redlands Adult School
Redlands, CA

References

Available Upon Request.

Leadership Experience

  • Managing an apartment complex team of administrative staff.
  • Supervising daily office operations.
  • Providing guidance and support to staff.
  • Setting performance expectations and providing feedback.
  • Addressing issues as they arise.

Languages

Spanish
Professional

Accomplishments

•Employee Of The Month- Burlington Coat Factory 12/2023

• Best New Hire- JP Morgan Chase 08/2024

Timeline

Associate Banker

JPMorgan Chase
08.2024 - Current

Resident Manager

Startek Holding LLC.
05.2023 - 09.2024

Training Coach

Burlington Coat Factory
09.2019 - 04.2020

Support Manager

Walmart
07.2015 - 05.2017

Highschool Diploma -

Redlands Adult School

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Nayeli Ruiz