Nayeli Simms
Summary
An organized and motivated individual with four years of experience in the service industry. Skilled in time management and organization, with a strong commitment to building a strong foundation in HR fundamentals and organizational management. Actively seeking opportunities to network, engage in continuous learning, and gain practical HR experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Trainee
Transworld Systems Inc.
New York, NY
07.2024 - 08.2024
- Provided information about products and services to customers.
- I resolved customer complaints quickly.
- Managed incoming calls from customers seeking assistance with order status or product information.
- Demonstrated verbal and written communication skills while interacting with customers via telephone or email.
- Participated in team meetings and training sessions as scheduled.
Small Business Internship Program
Lehman College
Bronx, NY
03.2024 - 04.2024
- Communicated with business owners to understand needs and promote products/services
- Collaborated with colleagues and business owners to brainstorm and develop innovative ideas for improving sales strategies and customer engagement
- Contributed to marketing materials and campaigns to increase sales and brand visibility
- Received training in data analysis, sales projections, budgeting, and marketing strategies
- Consistently achieved an impressive 70% completion rate for calls daily, translating into a remarkable 50% sales conversion rate
- Efficient in using Microsoft, creating projects, and engaging posts
Team Member
Wendy's
Manhattan, NY
12.2021 - 04.2024
- Trained new employees in customer service techniques and HR protocols
- Managed returns and exchanges while ensuring customer satisfaction
- Multitasked within a certain time and improved customer service by 30%
Team Member
Taco Bell
Manhattan, NY
07.2021 - 11.2021
- Developed strong customer service skills in a fast-paced environment
- Demonstrated leadership skills by adequately training team members resulting in improved customer satisfaction and overall performance of the business
- Supervised for management in their absence
- Answered staff questions and customer service inquiries and requests
- Ensured customer satisfaction by resolving over 50-100 complaints in a timely and professional manner
Education
BBA - Business Administration, Human Resources
Lehman College
The Bronx, NY05.2024
Skills
- Strong organizational and leadership abilities
- Excellent customer service
- Time management
- Working independently
- Teamwork
- Sales projections
- Budgeting
- Marketing strategies
- Networking
- Negotiation skills
- Fast learner
- Ability to work in fast paced environment
Timeline
Customer Service Representative Trainee
Transworld Systems Inc.
07.2024 - 08.2024
Small Business Internship Program
Lehman College
03.2024 - 04.2024
Team Member
Wendy's
12.2021 - 04.2024
Team Member
Taco Bell
07.2021 - 11.2021
BBA - Business Administration, Human Resources
Lehman College
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