NAYELI TORRES-RUBIO
Reno,NV
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Homewisedocs.com
07.2021 - 08.2022
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Davids Bridal
08.2020 - 07.2021
- Company Overview: Call center
- Answered high volume incoming calls
- Checked inventory with other stores
- Managed cases
- Worked the back end for shipping
Customer Service Representative
Teleperformance
01.2020 - 03.2020
- Company Overview: Call center
- Call center
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Third party vender for BOA Car Title and refinance
Customer Service Representative
One Contact
06.2017 - 09.2019
- Company Overview: Call center
- Assisted customers with their WellFargoGo Rewards.
- Provided knowledge about how the services worked.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Technical Support Representative
Fusion
09.2015 - 02.2016
- Company Overview: Call center
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Assisted with implementation and support of network monitoring tools.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Accurately read, understood and carried out written instructions.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
Call Center Representative
C3
02.2013 - 07.2015
- Company Overview: Call center
- Third Party Vender for Cox Communications.
- Answered high volume calls in a fast paced environment.
- Assisted with billing
- Offered new bundles and made sales
- Scheduled technicians for service assistance.
- Provided
- Answered and managed incoming and outgoing calls while recording accurate messages.
Education
GED - undefined
Washoe High
03.2011
Skills
- Multitasking
- Extremely Organized
- Punctual
- Work in fast paced environment
- Fast typer (32 WPM)
- Data entry
- Inbound and outbound calls
- Case load (created and closed cases)
- Computer literate
- Knowledgeable and self reliant
- Built and Maintained Rapport
- Building public and community through interpersonal interactions
- Public interactions
- Over the phone interactions
- Consistently communicates and corresponds with Clients
- Consistently communicates and corresponds with Vendors
- Consistently communicates and corresponds with public
- Professional Business English verbal and written application
- Processes invoices
- Processes Financial requests
- Adhering to strict timeframes
- Maintained and Updated potential Prospects and Existing Clients records
- Clientele Software
- Experience with Zendesk
- Experience with LiveEngage
- Call logging
- Sales closing
- Complaint resolution
- Gathering information
- Customer support
- Communicating with clients
- Problem-solving skills
- Call control
- Product knowledge
- Appointment scheduling
- Professional phone voice
- Inbound phone calls
- Customer service optimization
- Calm disposition
- Data gathering
- Script adherence
- Quality control
Timeline
Customer Service Representative
Homewisedocs.com
07.2021 - 08.2022
Customer Service Representative
Davids Bridal
08.2020 - 07.2021
Customer Service Representative
Teleperformance
01.2020 - 03.2020
Customer Service Representative
One Contact
06.2017 - 09.2019
Technical Support Representative
Fusion
09.2015 - 02.2016
Call Center Representative
C3
02.2013 - 07.2015
GED - undefined
Washoe High
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