Nayeli Trejo
Moncks Corner,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Global Response
Margate, FL
07.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks, such as updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated databases with new and modified customer data.
- Collected deposits or payments for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
- Performed follow-up calls.
Housekeeper
Maria's Cleaning Services
Ladson, SC
06.2019 - 07.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Assistant Manager
Auto Money Title Loans
Goose Creek, SC
07.2018 - 04.2019
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Maintained accurate records of customer payments using automated systems.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
Bookkeeper
Juan's Construction LLC.
Ladson, SC
03.2016 - 01.2018
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Managed payroll processing for staff members.
- Developed internal control procedures to ensure accurate recordkeeping.
- Generated invoices for clients and tracked payments received from customers.
- Performed account analysis as required by management.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Education
GED -
Fishburne Educational Center
Hanahan, SC05-2015
Skills
- Information Security
- Paperwork Processing
- Call Management
- Data Collection
- CRM Software (Salesforce)
- Adaptive team player
- Order Fulfillment
- Multi-Task Management
- Follow-up skills
- Active Listening
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
Global Response
07.2021 - Current
Housekeeper
Maria's Cleaning Services
06.2019 - 07.2021
Assistant Manager
Auto Money Title Loans
07.2018 - 04.2019
Bookkeeper
Juan's Construction LLC.
03.2016 - 01.2018
GED -
Fishburne Educational Center
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